Technical Expert - Hamburg, Deutschland - Olympus Europa SE & Co. KG (OEKG)

Olympus Europa SE & Co. KG (OEKG)

Geprüftes Unternehmen

Hamburg, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Responsibilities:

Provide technical 2nd level support for our CDS (Cleaning/Disinfection/Sterilization) products by phone, augmented reality or our EMEAwide remote support environment
If required, escalate inquiries to the 3rd level support at OSTE (Olympus Surgical Technologies Europe)
Perform onsite technical support at customer site upon specific request
Support of the technical modification management for our CDS products
Manage technical escalations that go beyond standard 2nd level support requests
Support projects with technical expertise on CDS products

Your qualification

Successfully completed course of studies or professional training with a technical focus or comparable background
Ideally first technical experience with medical reprocessing machines (e.g. AER)
Ideally also experience in clinical hygienic environment or similar and/ or laboratory area are of advantage
Profound IT knowledge (control software and hardware)
Excellent communication skills with the ability to provide information in a clear and structured way
Good didactic skills
Fluency in English (written and spoken); additional language skills are a plus
Ambitious and solutionoriented work style with a strong customer orientation
Willingness to travel (1015%)

Your benefits

Flexible working hours, remote work possible
30 days of holidays per year
Modern office and an inspiring working environment
Employee restaurant with live cooking and healthy food (subsidized)
Public transport ticket (100 % subsidized) or free parking space
Company sport groups and an inhouse company gym
Employee Assistance Program to support your health, mental and emotional wellbeing
A comprehensive company pension scheme
Company medical officer and vaccination offers
Childcare through our 'Buttje&Deern' partner
Bike leasing