Process Coordinator - Freiburg, Deutschland - JobRad GmbH
Beschreibung
Process Coordinator (m/w/d):
- As a Process Coordinator, you are responsible for the execution and management of key process(es) that influence how business/ technology evolves in the organisation. The process could be the entry gate for new/ changes to technology, processes or products. Similarly, you could be responsbile for a subprocess which is triggered by another key process. You will work closely with business and technology representatives in order to execute your tasks and achieve optimal results.
- Take responsibility for the (sub)process you are assigned to, e.g IT Demand
- Work closely with the Process Owner/ Sponsor to continuously improve the process
- Collaborate with various experts to ensure that all the tasks in the process are executed
- Maintain high quality and complete process documentation
- Provide users with a good experience and manage expectations
- Ensure regular process audits take place and corrective actions are implemented
- Facilitate trainings and awareness sessions for all relevant stakeholders
- Design, prepare and moderate meetings and workshops
- Monitor and report on process performance against defined metrics
- Ensure that relevant compliance requirements are fulfilled, e.g. ISO, BAFin, etc.
- Broad knowledge and understanding of IT
- Knowledge in the following fields:
- Business Process Management/ BPMN
- IT Service Management/ ITIL
- Project Management/ Prince2 or similar
- Professional experience managing processes
- Experience with Jira, Confluence or similar products
- Customer orientation and service mindset
- Proactive and results oriented
- Structured and methodical approach to solve problems
- Fluent and confident communicator (English and German)
- Teamplayer but also comfortable working independently
- Various and demanding tasks while working on your own responsibility
- A team of motivated people and bike enthusiasts that welcomes you with open arms
- The chance to contribute to the success of a fast growing Ecopreneur
- A mobility budget of monthly 135 € with your own JobRad, company pension scheme, Hansefit, fresh fruits, coffee and much more.
- Start: Ab nächstmöglichen Zeitpunkt
- Deine Ansprechperson:
- Christoph Glück
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