Front Office Managerâ(M/w/d) Vollzeit - Munich, Deutschland - ibis Styles München Ost Messe

Beschreibung

We are part of one of the world's leading hospitality brands - Accor which means our employees will be part of an international group of hospitality professionals working in a world class environment.

All around the world, our 250,000 employees give every day the best of themselves by daring to go further, by enriching their diversity, by developing and growing.

• Ensures that guests' have a smooth running stay at the hotel
• Manages and motivates front office teams in order to provide high quality services for guests
• Ensures the department meets its quantitative and qualitative targets
• Increases revenue through his/her sales efforts and by managing rooms revenue effectively (Revenue Management)
• Implements brand and Group projects and identity features
• Carry out Duty Management shifts
• Develops close relationships with guests throughout their stay with the aim of gaining their loyalty
• Anticipates guests' needs and takes them into consideration
• Handles guest complaints if they have not been dealt with by team members and provides a rapid solution
• Conveys the hotel's image
• Keeps the database uptodate
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals
• Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on
• Ensure that strategies and practices are in place to facilitate the efficient and effective staffing of department to achieve financial and service quality targets
• Create a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
• Ensures that invoicing procedures are respected
• Updates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc)
• Draws up the annual budget for the department, analyses results and implements any corrective actions required
• Manages the department's headcount for optimum efficiency
• Is responsible for the efficient running of the department

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Excellent training and development opportunities within the hotel and throughout Accor worldwide
• Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.
• Preferential room rates for yourself and your family
• Preferential room rates for yourself and your family