Senior Customer Service Advisor - Heilbronn, Deutschland - Vishay Precision Group GmbH

Vishay Precision Group GmbH

Geprüftes Unternehmen

Heilbronn, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

We are seeking a highly motivated and dedicated Senior Customer Service Advisor to join our team.

Tasks

Order management incorporating Sales Order entry, acknowledgement and invoicing; planning dispatches; date management based on Planning and Purchasing reports; raising proforma invoices where appropriate.
Provide prompt and comprehensive responses to customer queries relating to stock availability, delivery and complaints. Become the customer's voice within the business aspire to exceed customer expectation, and to develop and optimize the relationship.
Take ownership of arising issues, ensuring investigation and timely resolution.
Coordinate product returns in line with defined Return Material Authorization process, and arrange credits.
Maintain sales department data, databases and supporting information.
Manage direct orders for finished load cells, electronics and accessories on intercompany and third party sources.
Reporting and generation of documentation in line with internal and external customer expectation.
Proactive contact of existing and potential customers in support of external sales activities.
Supervise and coordinate the activities of the Customer Services team
Support and strive to develop the local Customer Services team, adapting the approach to suit each individual's personality and goals.
Ownership of escalations, proposing solutions and making informed judgement calls on optimum resolutions.
Provide the link between the members of the Customer Services team, management at all levels and other VPG departments and business entities.
Proactively seek to continuously improve all Customer Services processes and the efficiency of Customer Services team, implementing Key Performance Indicators as necessary.
Collaborate closely with the Regional Customer Services Manager to drive to align, develop and strengthen Customer Service processes and activity across the overall European region.
General administrative tasks.

Requirements:

Business proficient English and German, both spoken and written
Minimum two years' experience of customer service in a BusinesstoBusiness manufacturing or distribution environment is necessary.
Team player with ability to prioritize.
Good attention to detail.
Unafraid to take on new challenges and develop within a demanding environment.
A degree of autonomy will be given, so independence, initiative and decision making are necessary.