Service Desk Lead - Stuttgart

Nur für registrierte Mitglieder Stuttgart, Deutschland

vor 3 Wochen

Default job background
$67,800 - $142,200 (USD)

Job summary

The Service Desk Lead (with a Genesys ACD-IVR System and Service Now background) is responsible for overseeing the daily operations of the IT service desk, ensuring exceptional customer service and efficient resolution of IT issues.

This role requires extensive experience with Genesys Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) systems, as well as expertise in leveraging ServiceNow for automation and workflow optimization.
  • The Service Desk Manager will lead a team of support professionals, drive process improvements, and ensure alignment with organizational IT objectives.

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