Senior Specialist - Berlin, Deutschland - On AG

On AG

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

In short:

We're a dynamic, global company on the journey to become the most premium global sportswear brand built on innovation, design, and sustainability.

Committed to igniting the human spirit through movement.

As we continue to expand rapidly, ensuring the integrity and security of our operations is paramount. That's why we're seeking an experienced Senior Fraud and Risk Specialist to join our dedicated team.

In this pivotal role, you'll leverage your expertise to safeguard our brand, mitigate risks, and drive strategies to combat fraudulent activities across our diverse sales channels.

Your responsibilities will include developing and implementing robust fraud detection mechanisms, conducting thorough risk assessments, and collaborating closely with cross-functional teams to strengthen our defenses against emerging threats.

Additionally, you'll play a key role in shaping our fraud prevention strategies, leveraging data analytics and industry best practices to stay ahead of evolving risks.

Your Mission:

Lead the evaluation and enhancement of existing abuse detection processes and tools to bolster efficacy
Engage with global and regional stakeholders to establish and monitor key performance goals and metrics
Collaborate with partner teams to share knowledge and craft robust tooling for investigative processes
Develop and facilitate internal training programs focusing on fraud and abuse prevention and detection
Contribute to the formulation of security policies and initiatives to enhance customer experience during abuse scenarios
Aggregate and refine data for advanced analytics and the automation of investigations
Vendor exploration and implementation of innovative solutions for process automation and manual investigation streamlining

Your story:

You have a proven track record of 5+ years in ecommerce fraud prevention or investigation, demonstrating a deep understanding of industry dynamics
You have exceptional organisational, analytical, and critical thinking skills, enabling effective problemsolving in complex scenarios
You can demonstrate proactivity in conducting thorough research to uncover insights and inform decisionmaking
You have excellent stakeholder management abilities, adept at navigating regional nuances while aligning with global standards
You are proficient in Fraud and Policy abuse prevention framework development and deployment, ensuring adherence to industry best practices
You have the ability to thrive in a fastpaced environment, consistently meeting deadlines and adeptly prioritising deliverables
You have experience in driving tangible improvements in customer experience through strategic initiatives involving NPS, and Customer service case load
You are experienced in investigating automation techniques, facilitating more efficient and effective operations

Your story:

You have a proven track record of 5+ years in ecommerce fraud prevention or investigation, demonstrating a deep understanding of industry dynamics
You have exceptional organisational, analytical, and critical thinking skills, enabling effective problemsolving in complex scenarios
You can demonstrate proactivity in conducting thorough research to uncover insights and inform decisionmaking
You have excellent stakeholder management abilities, adept at navigating regional nuances while aligning with global standards
You are proficient in Fraud and Policy abuse prevention framework development and deployment, ensuring adherence to industry best practices
You have the ability to thrive in a fastpaced environment, consistently meeting deadlines and adeptly prioritising deliverables
You have experience in driving tangible improvements in customer experience through strategic initiatives involving NPS, and Customer service case load
You are experienced in investigating automation techniques, facilitating more efficient and effective operations

What we offer:

On is a place that is centered around growth and progress.

We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate.

Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer.

We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.