Customer Success Specialist Spain - Berlin, Deutschland - mute-labs

mute-labs

Geprüftes Unternehmen

Berlin, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

This is you:

You deeply care about making customers' dreams come true?
You like to organize and take customers' wishes seriously but you can also communicate a friendly no.
You like to work closely in a team, you can be relied on and you like to lend a hand wherever needed

Who we are:

Here at mute-labs, we aim to enable companies to achieve more by democratizing silence in the workspace.

And we're not like any other Berlin start-up you might know:

We're "no tech": We know how to develop and sell great hardware products with a focus on sound-insulated phone

- and meeting booths.

We have no investors and we really don't want any. We've been profitable since day one.
We grow since day one not in employees or just coffee cups consumed, but in revenue and profit.
We're not striving for an exit we're building a sustainable business for many generations to come.
And to continue telling this success story, we are looking for a Customer Success Specialist to help us continue to read our customers' every wish carefully.

This is the role:

You support our customers after sales and are in charge of all questions regarding delivery dates & feedback in an obliging and kindhearted manner

As our
Customer Sucess Specialist, you make sure that:

our customers receive their booths as quickly as possible
all customer issues along the delivery, assembly, and usage of our products are taken care of as quickly and with the highest quality level as possible
You ensure optimal communication between us, our logistics partners, and our customers

Requirements:

Min 2 years experience in customer service or similar roles
Excellent verbal and written communication skills
ES, EN fluent (any other language like DE, IT, FR a plus)
A customercentric mindset and a commitment to ensuring a positive customer experience
Ability to analyze and troubleshoot customer issues, providing timely and effective solutions
Empathetic and patient attitude when dealing with customer concerns or frustrations
Capability to handle multiple customer inquiries/topics simultaneously and prioritize tasks based on urgency
Skills in resolving customer conflicts and handling challenging situations diplomatically

This is what you get:

An attractive compensation package with 30 days of holidays
Flat hierarchies, a team of experienced marketers, and real responsibility
Flexible working opportunities
A dynamic, highly motivated, and fun team and a nice office in Berlin-Mitte, with a great rooftop

Are you as excited about mute-labs as we are? Then we are looking forward to getting to know you

About us:

Here at mute-labs we aim to enable companies to achieve more by democratizing silence at the work space.

We are self-financed, have no investors, do not want any investors, and love our freedom to build this company the way we believe is best.

We're currently a team of twenty fun, yet ambitious and motivated people who are looking for talented and fun peers to expand mute-labs across Europe with us.