Klinikmanager (M/w/d) - Hamburg, Deutschland - Impress

Impress

Geprüftes Unternehmen

Hamburg, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

We are
Impress. We believe everyone deserves a smile they'll love.

We are the largest chain of
ortho clinics with
fully digital processes in Europe.

We have revolutionised the invisible orthodontic sector with the best team of professionals specialised in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.

As we continue to increase our global reach, we are growing and spreading our
Orthodontic Clinics in Germany.

We are looking for an experienced
Clinic Manager who can manage our clinic, supervising the on-site team with their all day to day tasks.

Responsibilities:

Supervise and lead the onsite team with their daily tasks with experience to innovate in a new market.
Maintain professionalism and the patientfriendly environment.
Solve escalated issues of any problems relating to patients.
Guide the sales team with training and KPIs.
Improve conversion rate with the sales executives.
Ensure compliance and performance of the clinic with sanitary protocols for the clinics under supervision.
Ensure the patient care team professionalism and friendly manners towards the patients.
Embrace, be adaptive and respond timely to constructive customer and team feedback.
Maintain regulatory compliance with the health protocols of the clinics under your responsibility.
Actively participate in marketing actions and interviews, reception of influencers, photo and video shoots.
Be the face of Impress, greet customers, sell Impress treatments and productions, and guide customers through timelines and expectations from the first visit until the end of treatment
Engage and form a genuine connection with our customers to keep them excited about their journey to a more confident smile
Train newcomers and sales associates, doctors, and medical staff
Create schedules and ensure best team performance
Track conversions and ensure good performance
Meet sales budgets
Ensure 100% amazing look and feel in the clinics

Requirements:

4+ years of experience in clinical administration, medical science or related fields or in a managing role
Up to date with CQC regulatory laws.
Registered CQC manager will be a plus
Leadership experience.
Calm and reassuring manner.
Previous experience in the dental industry will be a plus.
Excellent verbal and written communication skills for management.
Energetic, wellorganised and team spirited.
Numbersdriven and passionate for sales.
Passionate for working for a startup (experience in startup sales will be a huge plus).
Previous dentistry experience is a plus
You are a team player, positive, curious, and enthusiastic
You are goaloriented and you like working with autonomy and agility
You are proactive and eager to take responsibility
You have high communication skills
Fluent in German and English

3 years