Customer Service Agent - Munich, Deutschland - Internet Up GmbH

Internet Up GmbH

Geprüftes Unternehmen

Munich, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Short description:
To strengthen our team, we are now looking for a dedicated specialist (M/F/w) in the area of customer support. As part of our Customer Experience team, you will process all incoming support requests for our customers.

You will also work on the customer journey and the optimization of the various touch points on a daily basis.

Your mission:

You are the first and central point of contact for our customers
You are responsible for monitoring the various review platforms
You update and maintain our internal database
You take over the reporting as Voice of the Customer in the support area
You are responsible for solving customer problems, complaint management and escalation of complex issues
You provide productrelated information and advice on our products and services
You ensure a high level of customer satisfaction through excellent customer service and customeroriented communication

Your profile:

Completed commercial training or comparable qualification
Ideally initial experience in customer support or in the customer experience area
Excellent communication skills in German and English, both written and verbal
High service orientation and the ability to understand customer concerns empathetically and solve them effectively
Independent, structured and solutionoriented way of working
Ability to work in a team and willingness to collaborate with other departments
Fluency in Dutch or French and good knowledge of English and German would be preferable

Art der Stelle:
Vollzeit

Gehalt: 38.000,00€ ,00€ pro Jahr

Arbeitsort:
Zum Teil im Homeoffice in 81673 München