Remotely Customer Service-german - Berlin-Friedrichshain, Deutschland - Essentiel Outsourcing

Beschreibung

ESSENTIEL OUTSOURCING

With 20+ years of experience and a customer-obsessed approach, our goal is to transform the contact center approach as experts in CX.

By partnering with our employees and our clients we work to deliver well-cut solutions to meet the unique business challenges of every company.

Our core values drive the way we work with you. Our people are our greatest asset, that's why we encourage a healthy, active lifestyle.

We are transforming the employee experience by listening intently to our staff and, we leverage the collective genius of our advisors in different locations to share insights and improve the customer experiences we deliver


What is Essentiel Outsourcing about:

• Accountability
• Optimism
• Authenticity
• Respect
• Trust
• Communication
• Loyalty

Objectives of this position
Identify and address customer needs with the goal of achieving complete customer satisfaction
Provide expert answers to questions about products, pricing and availability, while presenting the value of our product portfolio to customers
Follow company communication guidelines and procedures under mínimal supervision
Recommend process improvements to enhance the efficiency of the company
Daily and weekly responsibilities

Develop an expert and dynamic knowledge of the company's products and services
Seek out information using available resources to satisfy customer enquiries

Build rapport with customers, treating them in an engaging, friendly and professional manner, to deliver exceptional customer experiences and foster lasting relationships.

Respond promptly, professionally and accurately to all customer enquiries regarding quotations, orders, status requests, complaints, product returns and warranties.


Skills and Qualifications
Fluent in German C1
Successful experience in a corporate environment
Strong communication skills, including active listening and clear articulation
Ability to solve problems and alleviate conflict or escalate tactically
Ability to multi-task, manage time and set priorities
Ability to work individually and as part of a team


Position type:
Freelance

Residence in Barcelona is NOT required. Work from home.

Monday to Friday between 8:00 to 16:00 hours CET. Full Time

Salary 2.132 €/month


Job Type:
Part-time


Salary: 13.00€ per hour

Expected hours: 40 per week


Language:

• German (required)

Work Location:
Hybrid remote in 10247 Berlin-Friedrichshain