Customer Service - Kaarst, Deutschland - Charles River Laboratories

Charles River Laboratories

Geprüftes Unternehmen

Kaarst, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

At Charles River, we are passionate about improving the quality of people's lives. When you join our global family, you will help create healthier lives for millions of patients and their families.

Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career.

As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development.

Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes.

Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.

Job Summary:

The Customer Care Representative position is about looking after your customers exceptionally well, building relationships both inside and outside of the organisation, being engaged and motivated to do the very best job that you can and contributing every day to the high performance of the Customer Care team.

Our standards and expectations are high and so taking the initiative and using your previous experience in this position is crucial.

The role is varied, and so good training and support will be given to make sure you are comfortable in your role.

This role offers a great opportunity to someone who really wants to work in a progressive company and wants to develop themselves further.

If you are enthusiastic, passionate about customer service and enjoy working in a positive, collaborative environment, then this role could very well be a fit for you.

Essential Duties and Responsibilities

AccugenixEU Customer Support

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Web portal account management:

Account creation and update
Password reset

Assist customers and Sales:

Ordering and invoicing
Creation of customer's account
Requests on invoices
Communicate price quotations, handle requests for general product information, efficient order processing, scheduling services for customers
Ensuring that company operating procedures, guidelines and policies are always followed
Attention to detail is hugely important.
Taking full ownership and responsibility for all queries that our customers may have and following up to make sure they have been looked after effectively.
Building relationships both cross functionally and directly with customers to ensure customers receive their order on time, in full and as requested.
Work with the rest of the Customer Service team to effectively manage the day to day activities e.g. Service Cloud
Perform all other related duties as assigned.

Qualifications
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Fluent or working proficiency in Spanish or German:

Export experience preferable which includes preparing of Export documentation and knowledge of Letter of Credit and Cash against Documents.
Education: Third Level diploma or Equivalent Business Experience
Experience: 3+ years of customer service experience
Pharmaceutical Industry Experience: Preferable
Language: Fluent in English and any of the following languages
German, Italian, Spanish
Other:
Customer Service/Order entry
Keyboard Accuracy and Speed
Excellent verbal and written communication skills
Attention to Detail

Software

SAP experience, Microsoft Windows/Office, Service Cloud

Job Qualifications:

-
Fluent or working proficiency in German and English:

Education: Third Level diploma or Equivalent Business Experience
Experience: 3+ years of customer service experience
Pharmaceutical Industry Experience: Preferable
Language: Fluent in English and any of the following languages
German, Italian, Spanish
Other:
Customer Service/Order entry
Keyboard Accuracy and Speed
Excellent verbal and written communication skills
Attention to Detail

Software

SAP experience, Microsoft Windows/Office, Service Cloud

About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development.

They partner with their colleagues across the company to develop and drive strategies and to set global standards.

The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.