Associate - Client Services - Kronberg, Deutschland - Fidelity International

Fidelity International

Geprüftes Unternehmen

Kronberg, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

About the Opportunity

Job Type:
Contingent Worker

Contract duration : 6 months.

Application Deadline: 25 January 2024

Job Description:

Title Associate Core Client Services / Assistant Manager Core Client Services

Department Client Services

Location Kronberg - Germany

Reports To Team Manager Core Client Services

Level 3

We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you're part of something bigger.

About your team

The German Client Services department is part of global Personal Investing and Advisory Client Services structure.

Customer expectations are ever growing in demands and the Client Services area is a key player in providing first line customer care.

The vision of the department is to deliver a seamless, joined up experience to our customers and advisers when they want it, however they want it.

Our role is to provide our clients and advisers with help, expertise and guidance on a range of queries using the interactions to build strong relationships to develop trust in our business.

We provide an important role in growing and evolving the business through active promotion of our products and services within these interactions.

The way we operate is also key to creating a high level of engagement and job satisfaction for our employees helping to retain great talent within the organisation.

About your role

As part of the team, you will be responsible for answering our clients' and advisors' inquiries in an expeditious and complete manner.

You will need to develop an understanding of all key processes within the bank as well as our approach to communication.

Our key focus is to provide our clients with a First-Class service, no matter how they interact with us.

Key Responsibilities