Service Desk-tp-dwp - Duesseldorf, Deutschland - Iron Systems

Iron Systems

Geprüftes Unternehmen

Duesseldorf, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Date Posted:

Job Function:

Location:

Offered Salary:

Responsibilities:

Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware/software / network problem resolution.
Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and followup steps.
Provide level 1 remote desktop support and perform other activities based on SOPs.
Perform user account management activities.
Responsible for activities relating to the evaluation, analysis, and setup of PCbased software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
Troubleshoot client software and basic network connectivity problems.
Participate in ongoing training and departmental development Routine maintenance updates with other IT staff and business units.
Provide all required documentation including standards, configurations and diagrams Technical.

Requirements:

Phone support experience necessary. Disciplined, systematic problemsolving skills required.
Support for laptop, desktops, and printers.

Soft Skills:

Need B2 (English) & C1 (German) & Multilingual.
Good documentation skills & Good working knowledge of MS OFFICE (Including MS Project and Visio).
Should have a great customer handling skill.
Able to handle unforeseen situations High level of acceptance, Can drive client value and its methodology.

Experience:

Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
Personal dedication to providing high quality, superior service at all times.
Ability to finish what is started is a must.
Ability to integrate as a crossfunctional, team player in a fastpaced environment where all information is shared.
Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.
Customer Focus, Teamwork, Technical Expertise, Interpersonal Effectiveness, Concern for Order.

Quality Experience:

Total 34 yrs. of university education post High school (B.Sc. or Diploma)
Relevant: 6 months 3 years of help desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software and networks.