Operations Trainer with German and English - Berlin, Deutschland - Conectys

Conectys

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Are you a person you can understand rules and has the ability to pass down knowledge?

As an Operations Trainer, you are part of the Operations team, the center of our business. Within the role you get the chance to create and deliver workshops for agents. You would be a mentor to joining agents while also being a company ambassador. Above all you will get a chance to grow, learn, and build your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more.

Here at Conectys we work together to support each other in a common interest, making our customer's success our own success.

Within your role, you will:

Delivery of workshops and training sessions related to the product and the updated processes & procedures from our clients, ensuring that a quality learning experience is provided to our team members
Facilitate and organize the training plans, workshops, and team development according with individual and team needs
Create and improve the training materials
Perform followup activities to complete the training & workshop programs to assess the impact and effectiveness of the training
Take care of the development and system motorization to ensure the continued development of work skills and skills acquired because of delivered sessions
Involved with the L&D Coordinator in the Performance Management System processes, Talent Management and Succession Planning
Other tasks within the training and quality department.

What will make you successful for the role:

A C1 level of German Language (both written & spoken)
A C1 level of English Language (both written & spoken)
Minimum 1year experience delivery of training/workshop sessions
Mediumhigh Microsoft Excel and PowerPoint skills
Results and customer satisfaction orientation
Passion for people's development and eager to develop dynamically and focus on results
Knowhow about types of training and communication

Sounds good? Find out what you can get:

Competitive salary package
The opportunity to work in a multicultural environment
Flexible working schedule
Learning programs for your development
Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives.

We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Art der Stelle:
Vollzeit

Gehalt:
ab 2.000,00€ pro Monat

Arbeitszeiten: