Associate Director, Strategic Operations - Frankfurt am Main, Deutschland - Novasyte

Novasyte

Geprüftes Unternehmen

Frankfurt am Main, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Join us on our exciting journey

IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients.

Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.

Associate Director, Strategic Operations - Clinical Delivery

Europe Based

The Associate Director Strategic Operations is the link between key customer and IQVIA, with a primary focus supporting a newly created Delivery Unit in Clin Ops.

In this role the Associate Director will oversee the consistency of global operational excellence delivered across all Product Development contracts.

This will also encompass virtual financial responsibility and process/performance optimization. The role holder will direct and mobilize global IQVIA resources to achieve customer goals and IQVIA strategic customer intent.

Responsibilities:

Client engagement
Through close engagement with the client and based on the client's needs, identifies opportunities and cocreates/leads solution strategies with the client and the IQVIA teams to provide innovation and value add offerings from the IQVIA spectrum and beyond
Maintains and expands strong professional relationships across the client organization especially within their clinical delivery and patient centricity teams
Collaboration and engagement within IQVIA
Oversight of delivery in non MDU projects/contracts including OSM and RWE
Works closely together with IQVIA delivery teams to identify potential gaps in the design of the client's clinical trials and identifies stakeholders who can support
Partners with the delivery teams to identify and resolve process areas/trends impacting delivery allowing enhanced delivery of studies
Documents new processes and develops required training as part of the client curriculum; rolls out and implements new client specific processes to delivery teams
Feedback to MDU head and management on operational areas that need support in daytoday operations
Collaborates crossfunctionally and across other account management internally as one IQVIA to learn the best practices in other alliances/ accounts to unlock the potential of innovation and enhance the client's experience
Loops in the input from innovation business development to client stakeholders & delivery teams whenever needed and guide on the customer defined requirements
Works closely with the MDU and the client to identify opportunities to optimize clinical projects through innovative, bring valueadding solutions, keeping patient and country voice core in the global teams
Has an indepth understanding of clinical development and Clinical Operations
A degree in Life Science, Business Management or related field for that role is required
Has ideally > 10 years' experience in the pharmaceutical, CRO, or related industry, including clinical operations, commercial and /or alternative operational functional (e.g., business development, data management, project management, laboratory, preclinical)
Excellent communication and people skills
Possesses the ability to establish and maintain collaborative working relationships with senior management, peers, and customers
Project and program delivery for all assigned key customer contracted work across Global Product Development, ensuring metrics and customer goals are achieved, consolidating resources, sharing best practices, achieving customer loyalty and Program Risk Management for customer portfolio
Has excellent analytical/critical thinking skills
Demonstrated ability to deliver results to customer and company expectations
Strong influencing and negotiation skills
Excellent matrix and cultural team leadership skills
Excellent customer service skills
Sound judgment and decisionmaking skills
Strong financial analysis skills; preferably thorough understanding of company margins, pricing strategies, and profitability measures
Is accountable for the development and management against key customer rules of engagement and/or operational norms
Supports the delivery against key metrics, milestones, and contractual obligations for a portfolio of projects to encompass expectation setting and management against quality, time, and financial objectives (e.g., project & portfolio margin targets)
Directs the review of a customer pipeline, opportunities pending, and future customer needs in support of the quarterly development of resource forecasts for delivery to the cost centres providing resources to the designated customer account (e.g., project management, QLAB, Phase I, ECG, data management, clinical operations, biostatistics, etc.)
Acts as the key relationship manager for designated customer
Serves as the primary management holder for a designated customer escalation plan with recommended cours