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Recall and Service Specialist
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Automotive Specialist - Stuttgart, Deutschland - MSX International
Beschreibung
The roleYou support in the development of the warranty strategy for the European Sales Company Europe GmbH and create regional warranty policiesYou develop a warranty audit strategy and prepare warranty audits based on analysis of warranty data and KPI results.
You coordinate the monthly reporting for EU markets based on the data collected (summarize, review, control and report the data).You are staying on top of current trends in the field of warranty and use your knowledge to identify problems and forthcoming issues for constantly improving process efficiencyYou implement benchmarking and analysis of market and competitor data to understand warranty trendsYou perform general business analysis on warranty and goodwill related topics and prepare internal documents as required by management.
Interact with engineering and quality team (HQ) for quality issuesYour profileYou have a University degree in Engineering or Finance.Interact with engineering and quality team (HQ) for quality issuesYou understand what customer dedication means. You have automotive technical Know-How, preferably with electrical vehicles.
You are equipped with pioneering spirit:
challenge status quo, strive for innovation, active and creative explorationYou love working in a complex, dynamic and international environment with an agile culture.
Your English is perfect (fluent in a non-German European language or Mandarin is a plus).About MSXWith over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
Consumer EngagementParts, Accessories & Service PerformanceActionable InsightsDiagnostics & Repair EnhancementWarranty and Repair EfficiencyTechnical InformationLearning SolutionsSales PerformanceBuilding trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
