Customer Service Specialist - Reutlingen, Deutschland - ScioSense
Beschreibung
In our team in
Reutlingen or
Stutensee, we are looking for a
Customer Service Specialist, Fulltime or part-time (20+ hours/week), **who will support the Customer Service team on process improvement and with general administrative topics.
Key tasks / Key responsibilities:
- Order Management, including processing orders and transactions and maintaining billing and credit notes.
- Build strong relationships with customers by handling questions and concerns.
- Identify and assess customers' needs to achieve satisfaction.
- Keep records of customers interactions, process customer accounts, and file documents.
- Providing accurate, valid, and complete information by using the right methods / tools.
- Close cooperation with several departments e.g. Finance, Supply Chain, Logistics.
- Complaint handling (troubleshooting) and assisting with customer returns (RMA).
Qualifications / Skills:
- Customer service experience (automotive experience is a plus).
- Suitable (commercialadministrative) education with good technical understanding.
- Familiar with CRM and ERP System (SAP experience is an advantage).
- Effective written and oral communication skills in English and German.
- Team player.
- Flexibility to travel to our subsidiaries in Germany from time to time, mainly in the training period.
Would you like to join our team?:
If you require further information please contact our HR Manager, Mr. Remco Spooren via telephone number
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