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    Desktop EUC Tech - Essen, Deutschland - Iron Systems

    Iron Systems
    Iron Systems Essen, Deutschland

    vor 1 Woche

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    Beschreibung
    Responsibilities:
  • Responsible to fulfil L1/L2 Incidents/Service Requests tickets assigned to site support group.
  • 2nd level technical focal point for client infrastructure & desktop requests.
  • Security, server, network, peripheral and associated infrastructure).
  • Respecting Information Technology Infrastructure Library (ITIL) standards and best practices following the lead and guidance from the ITSM organization.
  • Participate in IT project coordination.
  • Maintain and perform required reporting/inventory. management/documentation requirements under Site support.
  • Support of active/passive network components.
  • Support of industrial systems (laboratory, analysis, high-bay rack and scale systems, etc.).
  • Customer will provide the training and bear the expense of same.
  • Management of service provider and outsourced resources.
  • Collaborative with internal teams, project teams and external companies
  • Lifecycle management of hardware.
  • Hardware provisioning / de-provisioning.
  • Troubleshooting activities in Windows clients, servers, Office 365, AD, Teams, Azure, Mobile devices and Site Multi-function IT printers/equipment.
  • Organizing and coordinating company events/trips where IT site support is required.
    • Requirements:
  • 5 years of professional experience in IT support and IT administration.
  • Fulfil, Resolve, trouble-shoot incidents and service requests.
  • Maintenance and adherence of the Global IT support operational processes.
  • Experience in delivering high level of customer focus and strong customer support.
  • Experience in Windows 10/11 and Office 365.
  • Strong communication skill, in both written and verbal.
  • Structured approach to technical issues.
  • High customer and service focus.
  • Self-starter, independent, proactive, and collaborative.
  • Local Language, and English.
  • Iron Systems

    Desktop Euc L1 Tech

    vor 1 Woche

    Iron Systems Essen, Deutschland

    **Date Posted**: · - 2/19/2024 · **Job Function**: · - IT Support · **Location**: · - Essen - DEU · **Offered Salary**: · - Competitive · **Responsibilities**: · - Responsible to fulfil L1/L2 Incidents/Service Requests tickets assigned to site support group. · - 2nd level technic ...

  • HCLTech

    consultant

    vor 1 Woche

    HCLTech Düsseldorf, Deutschland

    We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. · HCLTech is a gl ...