Desktop Euc L1 Tech - Essen, Deutschland - Iron Systems

Iron Systems
Iron Systems
Geprüftes Unternehmen
Essen, Deutschland

vor 2 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

Date Posted:


  • 2/19/2024

Job Function:


  • IT Support

Location:


  • Essen
  • DEU

Offered Salary:


  • Competitive

Responsibilities:


  • Responsible to fulfil L1/L2 Incidents/Service Requests tickets assigned to site support group.
  • 2nd level technical focal point for client infrastructure & desktop requests.
  • Security, server, network, peripheral and associated infrastructure).
  • Respecting Information Technology Infrastructure Library (ITIL) standards and best practices following the lead and guidance from the ITSM organization.
  • Participate in IT project coordination.
  • Maintain and perform required reporting/inventory. management/documentation requirements under Site support.
  • Support of active/passive network components.
  • Support of industrial systems (laboratory, analysis, highbay rack and scale systems, etc.).
  • Customer will provide the training and bear the expense of same.
  • Management of service provider and outsourced resources.
  • Collaborative with internal teams, project teams and external companies
  • Lifecycle management of hardware.
  • Hardware provisioning / deprovisioning.
  • Troubleshooting activities in Windows clients, servers, Office 365, AD, Teams, Azure, Mobile devices and Site Multifunction IT printers/equipment.
  • Organizing and coordinating company events/trips where IT site support is required.

Requirements:


  • 5 years of professional experience in IT support and IT administration.
  • Fulfil, Resolve, troubleshoot incidents and service requests.
  • Maintenance and adherence of the Global IT support operational processes.
  • Experience in delivering high level of customer focus and strong customer support.
  • Experience in Windows 10/11 and Office 36
  • Strong communication skill, in both written and verbal.
  • Structured approach to technical issues.
  • High customer and service focus.
  • Selfstarter, independent, proactive, and collaborative.
  • Local Language, and English.
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