Technical Support Specialist - Karlsruhe, Deutschland - Thermo Fisher Scientific

Thermo Fisher Scientific
Thermo Fisher Scientific
Geprüftes Unternehmen
Karlsruhe, Deutschland

vor 1 Monat

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung
It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters.

We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.

We are currently looking for aTechnical Support Specialist (M/F/d)

Location:

Karlsruhe, GermanyAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.

Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.


Location/Division Specific Information:
We are looking to hire a Technical Support Specialist, Material Characterization (MC) in Karlsruhe, Germany. In this role you will part of the Global Technical Service and Support Team MC.


Key Responsibilities:
Working in our customer service team, driving success and building winning relationships with customers and colleagues.

Responsible for ensuring customers globally receive the best support possible through processing of customer orders, ensuring on time shipments and general correspondence with other internal departments and Thermo Fisher Scientific sites.

Encouraged to make process improvements, you will be a problem solver and a great teammate, keen to always deliver a high level of service.


  • Providing customer support via telephone to resolve errors and technical disturbances
  • Analyze malfunctions and develop solution proposals
  • Develop problemsolving strategies in the event of serial faults
  • Propose customerspecific technical solutions to problems and advise on service and commissioning issues
  • Perform field service activities as required
  • Resolve customer needs and develop new sales opportunities
  • Collaborate crossfunctionally with Sales and Product Development regarding customer needs
  • Develop and deliver service trainings

Key to Success:

  • Diploma, Master's or Bachelor's degree in engineering or comparable education, preferably in electronics, mechanical engineering or similar technical background
  • Some years of experience in technical support
  • Knowledge of Extrusion, Rheometry Machinery preferred
  • Knowledge of Case Management Systems
- (V)EfK Qualification strongly desired

  • Read and understand Spare Part Lists and Circuit Diagrams
  • Knowledge and understanding of Industry 4.0 standards desired
  • Knowledge of Docebo desired

What we offer:

  • Employment with an innovative, futureoriented organization
  • Outstanding career and development prospects
  • Company pension scheme and other fringe benefits
  • Exciting company culture which stands for integrity, intensity, involvement and innovation
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

  • Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.
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