Customer Care Specialist - Berlin, Deutschland - Vivid Money
Beschreibung
Vivid Money is the first mobile banking app that combines all your daily money needs in one app. Whether it's spending, saving, or investing - Vivid offers an easy, flexible, and transparent solution to grow your money. Vivid is ground breaking and has managed to reach over half a million users in only two years.We want to be more than just a name on your CV.
We strive for the talent to achieve the full potential and beyond, providing the tools to learn and develop within our fast-growing company.
We encourage you to challenge the status quo and bring in your own ideas and opinions. We want to be a playground to try new things, make mistakes and learn from them.We are currently looking for Customer Support Specialists (f/m/d) to join our Team
What you will do
- Being our customers voice by sharing their feedback and reporting their issues
- Collaborating with our different teams and having direct impact to improve our Product
- Representing Vivid Money and build a trustful relationship with our customers
Requirements:
- Unlimited desire to help customers and do everything possible to resolve their requests
- Passion to build better customer service
- Experience in customer support or work with customers
- Native or fluent in English. Knowledge of other European languages is a plus
- Very good command of MS Office and G-Suite you are a digital native
- Experience with regulatory and government requests, customer's claims are an advantage
- Financial or investment background is also a plus
- Berlin based
Benefits
- Opportunity to participate in the creation of a new and innovative company
- Great working atmosphere in a motivated and dynamic team
- Opportunities to learn and grow together with the company
- Subsidized lunch, free membership and Urban Sports Club membership
- Vivid Prime subscription for free
- Brand new office in Berlin, while at the same time opportunities to work remotely and from abroad
- Team events to allow teams to mingle and encourage team building and trust
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