Order Managment Representative - Viernheim, Deutschland - Approach People Recruitment

Approach People Recruitment

Geprüftes Unternehmen

Viernheim, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

For our international client near Mannheim we are currently looking for an

ORDER MANAGEMENT REPRESENTATIVE

Description:

Tasks:

Fulfills customer demand by entering new orders, communicating delivery dates and explaining backorders based on the customer's expected delivery
Investigates and resolves inquiries related to order fulfillment, debits, credits and returns within company policy to provide resolution
Monitors open orders and scheduled shipment dates to expedite as needed to meet customer expectations
Works with logistics carriers to ensure timely delivery of product and resolve any freight related concerns
Analyzes demand changes week over week which impacts revenue, shipments, forecast and operations providing account specific reporting to management
Sorts through complex global transactions to determine the best method to route product considering country location and internal system requirements
Develops working relationships with both internal and external customers
Performs other duties as assigned Understanding of assigned Product and Service offerings

Profile:

Ability to maturely manage difficult or emotional situations and respond promptly to our customer needs
Good interpersonal and verbal communication skills and proven ability to maintain strong customer service and satisfaction while working with diverse groups of people
Accuracy and attention to detail
Possesses energy, initiative, enthusiasm, cooperation and exercise good judgment and discretion
Ability to meet deadlines and organize and prioritize multiple tasks simultaneously while working independently
Fluent in English and French
German would be a plus

LOCATION
Viernheim

LANGUAGE(S)
French, English, German

TYPE OF CONTRACT
Permanent

EXPERIENCE REQUIRED
SAP, Order Entry, Order Management