Customer Service Team Coach - Wiesbaden, Deutschland - Dupont

Dupont

Geprüftes Unternehmen

Wiesbaden, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you

WHY JOIN US?

Our purpose is to empower the world with essential innovations to thrive. We work on things that matter

Have the
Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career.

We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.

Get to
Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all

Get to know our
Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

Description:

Knowledgeable and experienced, locally imbedded resource, who provides the first line of local day to day transactional and operational support and localized expertise regarding the optimization and utilization of Customer Service systems, work processes and technology.

A key partner of Team Leader and Enablement Team, actively working within the local team to attain the next level of empowerment or sustained performance through coaching, supporting broader Customer Service Initiatives, and identifying and escalating improvement opportunities and performance gaps

Requires local language skills, strong interpersonal and mentoring skills, an ability to influence others and manage outcomes, and a desire to work within a team environment.

As a stacked role the
Team Coach will additionally perform Customer Service Representative tasks with direct accountability for several customers.

Key Responsibilities:

Provide immediate first line support for daytoday transactional and operational questions and concerns, as well as customer problem resolution and corrective action
In collaboration with Team leader, informally coach and mentor team members regarding aspects of process and technology
Provide feedback regarding CSR & Team performance, and identify and escalate opportunities for improvement, continued concerns and/or training requirements to respective Team Leader or Enablement Organization
Identify task performance gaps relative to Work Process, Systems & Technology, and address via continuous coaching, and elevating ongoing concerns and/or training requirements to Team Leaders.
Participate in CS Continuous Improvement processes and other relevant projects. Assist in identification and support implementation of regional and/or global improvement projects, design changes and solutions
Work with Enablement Team to identify, document and educate team on local work processes & best practices
Assist in maintaining, updating and facilitating training needed to support the team. This role may also conduct and/or develop some training (with particular focus on local practices) in compliment to that offered by the Enablement and Continuous Improvement organizations
Track progress against training plan, assess effectiveness of training that has occurred
Understand and promote internal controls and work process adherence

Qualifications / Skills:

Bachelor Degree or 3year Apprenticeship ("kaufmännische Ausbildung")
Further degree eg. "Fachwirt" desirable
Languages
: business fluency in English & German:
Experience in a Customer Service or related role
Six Sigma Green Belt or experience in management of smaller projects
Good interpersonal & communication skills
Continuous improvement orientation; good analytical & problemsolving skills
In depth Sales to Cash process knowledge
Very good systems knowledge in SAP, Sales Force, Excel, Power Point.

DuPont OFFERS:

Ongoing learning opportunities in a rewarding work environment
Career experiences that can span different businesses and functions with opportunities for personal and professional growth
A stimulating and international work environment in our office in Wiesbaden
Engaging contacts with our enthusiastic colleagues and customers from all over the world.
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Join our Talent Community to stay connected with us