B2b Sales Operations Agents - Duesseldorf, Deutschland - TASCHEN

TASCHEN

Geprüftes Unternehmen

Duesseldorf, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

TASCHEN is the world's leading art-book publisher, headquartered in Cologne with teams in Berlin, Brussels, Hong Kong, London, Los Angeles, Madrid, Miami, Milan, New York, Paris and Tokyo.

For more than 40 years, we have been on a mission to publish innovative illustrated books on art, architecture, design, fashion, film, lifestyle, travel, photography and pop culture, and to share them with the world.

We aspire to be inclusive, independent, inspirational.

We are looking for Full-Time multi-lingual

B2B Sales Operations Agents (M/F/d)

for the expansion of our new, global B2B Sales Operations team to continue our growth and success in B2B sales.

This position will be based in Cologne, Germany and requires excellent language skills in English and at least two other European languages, preferably German and French or Spanish.

Your tasks:

First point of contact for B2B Sales Operations inquiries and orders from B2B customers from different countries
Order management: assisting the order process where needed, from order entry/processing up to delivery, backorder checks, availability checks, status checks, cancellations, EDI checks etc.
Order tracking: order documentation, tax and customs issues, correspondence with carriers/couriers and LSPs, shipper allocation organize pickups etc.
Ensuring high quality customer data: management of customer information, from account creation to deletion, ensuring accuracy of addresses, payment/VAT details, discounts, system setup shipping details etc.
Management of returns and issuing of credit notes
Work actively together with colleagues from other departments, such as Sales, Logistics, IT and Finance
Initiation of and participation in process improvement, digitization and market development projects

Your profile:

Completed commercial training or degree in business administration or comparable field of study or several years of professional experience as Customer Service Representative or similar
Excellent communication skills in English, German and French or Spanish, any additional language is a plus
Precise, structured and solutionoriented way of working
Analytical thinking and quick comprehension
Flexibility and ability to work under pressure
International mindset and ability to work in a global environment and team
Confident handling of MS Office, especially Excel and ERP systems, experience with Microsoft Navision or Business Central is a plus

We offer you:

A diversified and demanding job within an exciting and international work environment with plenty of scope for development and growth
A committed dynamic team
An open business culture with a flat organizational structure and rapid decisionmaking process
Flexible working hours

Interested?

Language: