Customer Experience Specialist - Berlin, Deutschland - Smartfrog & Canary
vor 4 Wochen
Beschreibung
A little bit about us:
Smartfrog&Canary is an international IoT tech company focused on making everyday objects and places more intelligent and connected by enabling our users to access them from anywhere at any time.
We want the latest technologies to be affordable and user-friendly so that our everyday lives become more comfortable, efficient, and secure.
Are you the kind of person who gets excited by new challenges?
Do you want to help us find innovative solutions to those challenges? If so, we look forward to hearing from you.
Are you someone who enjoys doing something a little different each day? We are seeking an office-based team member in Berlin to support our frontline customer services team and our internal team with various tasks.
What you'll be up to:
- Supporting BBB complaints
- Supporting our Chargeback Specialist
- Answering Amazon Seller Central queries
- Communicating with external collections agencies in regard to our debtors (providing proof that a debt is or is not legitimate)
- Hiding or deleting offensive customer replies on social media platforms
- Assisting the Trainer with new hires
- Answering Customer Service Team escalations in Zendesk financial, technical, process related, etc.
- Checking and answering feedback and comments within the app (iOS and Google Play)
What you'll need to have:
- Nativelevel English speaker
- Empathy and communication skills
- You are friendly, outgoing and enjoy speaking to customers on the phone
- High customer service skills
- Detailoriented
- Technical interest and tech savviness a plus
- Experience in outbound telephone sales is a plus Please note that you must be living in the Berlin area and have a valid working visa or be an EU citizen to apply
What can we give you:
- An open, diverse, and truly collaborative team environment, in which we celebrate our progress together. We work hard. We have fun.
- A dynamic office and team environment at an international tech company in the heart of Berlin
- The exciting chance to help build an international brand and to develop new exciting products and services that make a real, positive impact in people's lives
- Flexible, agile and young company with a flat hierarchy and the associated excellent developmental prospects
- Constant focus on your personal & professional development (mentoring opportunities, constant career development discussions, instructorled workshops and webinars)
- Subsidy of language courses and participation in conferences, other educational material
- Free fruits, snacks and beverages at our office
- Quarterly team events, holiday and summer gatherings, birthday and anniversaries recognition for our employees
Location:
Berlin, Germany
Start:
Immediately
