Customer Success Intern - Munich, Deutschland - Demodesk

Beschreibung

Mission

As a
Customer Success Intern in our Revenue Team you can kick-start a career into Customer Success, Sales or Product Management.

Help customers on their way to becoming product experts.
While you facilitate training programs, you have a huge impact on the client's success.

Working together with our sales, marketing and product teams you help to communicate our value proposition even better and promote new features.

Goals

• Build up worldclass Onboarding experience: Based on your customers questions you are continuously improving our help center articles and product guides.
• Help to improve the product: Communicate feature requests to our product team to ensure the successful development in areas our customers care about.
• Define and setup processes: Work with experts to improve our tech stack and our reps more effective
• Support our customer base: You will be providing support to our existing customers via chat and mail. Constantly striving to enable our clients even further.
• Sell deals: Test your sales skills in converting trials customers

Your Profile

• Bachelor (min. 3rd semester) or Master student in a technical or educational field
• Selfmotivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Strong interpersonal skills and experience building strong internal and external relationships.
• Consistent track record of highlyprofessional customer service in a fastpaced, dynamic environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.

Why us

• Wellfunded and backed by Silicon Valley's top investors & angels, including Y Combinator
• Fastgrowing, diverse and international team of tech enthusiasts and entrepreneurs
• Unique proprietary screen sharing technology using a state of the art tech stack
• Full responsibility from day one and being part of our hierarchyfree and resultsdriven working environment
• Competitive salary plus attractive stock compensation package (depending on seniority)
• Flexible working hours
• Attractive perks including gym memberships, German language course, top of the line MacBook or Linux machine, and a professional development budget
• Regular team events like dinners, Oktoberfest, ski trips and much more

About us

Demodesk is building the world's first intelligent customer meeting platform for remote sales with the vision to enable everyone to have great customer conversations.

We give revenue teams superpowers by enabling them to host more effective and engaging meetings. Demodesk provides teams with real-time conversational guidance that is invisible to the customer and has significantly more data to analyse than existing tools

We have been creating a new category for real-time sales enablement since 2017 and strive to be a global leader.

As a growing start-up, we all share a passion to make an impact and grow, not only as a company but also as individuals.

To us, innovation is a default mind-set - to challenge norms and create change for the better.

We ensure that Demodesk is not only a diverse and inclusive community but also a place where we can learn and build off of each other's experiences.

To drive this community, we work to minimize bias in our hiring and decision-making processes.

Help us redefine the online meeting space Be ready to play an essential role in achieving this goal by joining our international team.

We want to give our people the freedom to choose the life they want and with that the location where they feel the happiest.