IT Support Engineer London - United Kingdom, Deutschland - Vertraulich

Vertraulich

Geprüftes Unternehmen

United Kingdom, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Your Responsibilities

You complete our New Hire Orientation and a thorough training program
You work closely with your mentor and manager
You support your colleagues based in the EMEA region with IT Support and provide feedback on resolution of tickets
You are an escalation point for incidents and requests that cannot be handled by standard processes
You follow a systematic, disciplined, and analytical approach to problem solving
You aid in cost control and providing feedback on budget execution plans and you always approach each Service Request with an effective resolution

Anforderungen

Your Profile

You possess a Bachelor/Master degree in Engineering, Math, Computer Science, Natural Sciences, or related field and you already gained first experience in IT Support through internships or work mínimally 1 year
You offer enthusiasm fortechnical problem solving,with attentionto detail and strong communication skills
You have advanced English skills and an additional European language skill is desirable
You are experienced in our operating systems
Windows clients OS, Mac OS wo, LAN/WAN technologies (wired and wireless), Min basic knowledge on switches androuter & firewall HWs
You offer good knowledge aboutHardware like Dell, desktops, laptops, mobile phones, printers, and AV meeting rooms
You gained experience in Active Directory administration, BitLocker encryption,IT Security fundamentals, virtualization,BitLocker encryption, IT hardware including communications and AV equipment
You ideally have an ITIL certification

Wir bieten

Our Offer