Desktop Support Specialist - Frankfurt am Main, Deutschland - Smartedge Solutions

Smartedge Solutions

Geprüftes Unternehmen

Frankfurt am Main, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Job title :
Desktop support specialist

Location :
Frankfurt, Germany

Job type :
Contract

Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.
Safely move equipment point to point using wheeled carts and vehicles.
Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
Working knowledge of imaging utilities such as Ghost, SCCM, etc
Delivery and setup of PC equipment to endusers.
Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
Ability to provision wireless devices.(E.g. Blackberry, Android, and iPhone)
Demonstrated proficiency for installation of desktop software.
Working knowledge of Microsoft Active Directory and GPO
Strong customer service skills.
Strong troubleshooting skills.
Significant, demonstrated experience with Microsoft Windows operating systems o Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98 o Servers: 2012, 2008 r2, 2008, 2003, 2000
Functionally capable with Apple OS X
Advanced troubleshooting skills with hard drive encryption software
Advanced level skills in the

Microsoft Office Suite:
o Word, Excel, PowerPoint, Outlook configuration issues with Exchange

Strong clientside remote access troubleshooting skills
Demonstrate strong skills supporting printers in an enterprise environment
Advanced knowledge of clientside management tools
Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.
Strong software installation and support skills.
Disciplined, systematic problem solving skills required.

Job Type:
Contract

Ability to commute/relocate:

Frankfurt am Main:
Reliably commute or planning to relocate before starting work (required)