Intern, Customer Success Management - Berlin, Deutschland - Optimizely
Beschreibung
Introduction:
Customer Success Managers at Optimizely are the customers advocate and are focused on customer satisfaction, retention, and identifying new opportunities to expand our relationships with our customers and partners.
As a working student you will gain great exposure with working with clients and engaging with them at all key points in the life cycle.
This role will be part time hours a week) to allow you to gain fantastic work experience whilst still the life cycle.Responsibilities:
- You will support and consult wellknown clients with a focus on marketing/sales/digital marketing/ecommerce/service or customer data.
- You will support the daily project work and actively participate in customer workshops.
- You will assist in the preparation of documents and presentations as well as in the preparation and followup of workshops and events.
- You will research, prepare and present specialist topics in the entire area of digital experience, martech and customer experience.
- You will be responsible for managing and organizing events and appointments.
- You will contribute your own ideas/suggestions and, if required, provide support in other exciting crosssectoral topics
Knowledge and Experience:
- Ideally, you have already gained initial experience in business development, customer support, project management, process management or consulting.
- You are enthusiastic about everything to do with customer experience and are happy to drive digitalization of customer processes.
- You enjoy working in a team, are open, communicative and interested. You have an eye for details.
- You not only know how to use MS Office, but are also known for your general IT affinity or good PowerPoint presentations.
- You are keen to familiarize yourself with new topics
Education:
Ideally but not essential - Bachelors degree in Business Administration, Science or IT preferred.
Competencies:
- Establishing Relationships
- Making Convincing Arguments
- Navigating Organizations
- Negotiating Agreements
- Prioritizing and Organizing Work
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