Customer Operations Specialist - Idstein, Deutschland - JACK WOLFSKIN Retail GmbH
Beschreibung
We Live to Discover
Jack Wolfskin lives to discover and encourages people to go on new outdoor adventures, connecting with nature and rewilding themselves.
Through sustainable German engineered apparel, footwear and equipment that protects and inspires, we enable everyone to experience more moments of outdoor discovery.
Our success is based on a shared wanderlust and the collective input from our team of free spirits, forward thinkers and discoverers.
Sharing the same values, we focus on having a positive impact through product innovations, more sustainable solutions and business practices as well as advocacy programs.
We encourage an open forum of ideas throughout all departments and honor collaborative discoverers who lead by introducing new paths.
Your adventure begins in
Idstein as a
Customer Operations Specialist (M/F/d).
In this position you will
drive Operations Excellence for the assigned channel and region and
continuously work to improve the orderbook management process to
achieve strategic sales objectives in assigned regions or markets. You will
work closely with your customer service specialists, sales, finance, IT, and logistic teams to deliver higher service level toward customers by continuously
integrating new and improving existing order to delivery interfaces.
The story begins:
- Manage accurate data and data flows between Jack Wolfskin, 3rd party systems, service providers and customers. Manage and creation of Customer Master Data, Pricing Condition Records. Review and set KPI for accuracy. Coordinate, maintain and improve Master Data / PRICAT shared with customers
- Increase automation level by integrating new or improving existing interfaces via our B2B Platform or EDI interfaces. Lead the roll out of new integrations points gathering customer business and technical requirements, managing communication between internal and external parties to achieve a proper integration schedule and launch.
- Provide internal operational, process and systems expertise to ensure data integrity and accuracy across all systems. Monitor EDI documents flow and ensure that orders can properly release, ship, track and be invoice
- When needed, initiate corrective action to resolve further issues with required departments (Sales, Finance, Logistic and/or IT). Create and run adhoc reports to identify irregularities and provide datadriven recommendations to optimise existing processes. Support building and maintaining KPIs to ensure close monitoring of business and integration performance to identify and communicate potential issues at an early stage
- Participate in testing of new system functionalities to lower impact on existing integrations
- Trouble shoot support tickets and contribute to the training and on the job learning process to ensure knowledge and understanding of EDI and system integrations
- Create and update documentation to ensure that business knowledge is made available at any time
Your proven path:
- Degree in business administration or other relevant IT degree
- Need at least 2 years' experience working with EDI
- Data & Interface Management
- Understanding of interfaces between systems and impact of data accuracy. Analytical skills
- Work with different kinds of information, see patterns and trends and draw meaningful conclusions. Project Management
- Ability to start and finish a given project on a selfdriven approach. IT Skills
- EDI and SAP Knowledge. Communication
- You can listen and say information clearly when you speak or write. Teamwork
- You can work with all levels and get teams to adhere to the required objectives
- You are fluent in English any other languages are a plus
- Positive attitude
- Being calm and cheerful when things go wrong. Thinking skills (problem solving and decision making) You try and solve problems or can see where something won't work. Resilience
- You keep determined achieving your goals even if the path is not always straight and easy
We are an outdoor gear company and we act like it:
- An international working environment and a responsible and sustainable company in all areas
- We combine flexible working hours and hybrid working with modern workplaces and a dress code that emphasizes casual dress
- In a casual and continuous development environment, success is just as important to us as sports activities in our own sports hall, in the great outdoors and a membership in a local gym
- In addition, we reward your commitment with additional company benefits, free coffee and tea, employee discounts, and team events you will remember with pleasure
- A great campus where you can relax while you work
Want to join us?:
Job Details:
Title
Customer Operations Specialist (M/F/d)
Area of activity
Sales Operations
Location
Idstein (Headquarter)
Entry level
Professionals
Start date
as soon as possible
Contract type
Unlimi
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