Forwarding Agent - Hamburg, Deutschland - Exikhan GmbH

Beschreibung

This is Logic

For decades, freight forwarders have built their teams based primarily on hard skills: training in foreign trade, customs procedures and prior knowledge of transport systems.

In Germany, it takes up to 3 years to train a new team member through Ausbildung.

In the meantime, many soft skills are ignored:
specific knowledge is accumulated but the basics of providing top-notch customer service are neglected.

At Exikhan / Logic Labs, we are developing a platform that will connect a highly functional TMS with the global market of remote, customer service-oriented workers.

We believe that anyone, from any background but with the right soft skills, can work as a forwarding agent and benefit from an international and flexible work environment.

Our mission is to reduce training time to a few weeks without sacrificing effectiveness and operational control.

Tasks

• Planning and handling of sea freight shipments
• Documentation and accounting
• Customs processing
• Document checking, consolidation and forwarding
• Monitoring of KPIs, e.g. transit time specifications
• Telephone customer service and complaint handling
• Maintaining inventory lists; tracking transactions
• Invoice verification and invoicing of orders
• Correspondence with customers, service partners and our foreign organization

Requirements:

We are looking for people that are outside the logistics realm.

Instead of focusing on typical logistics hard skills, we are searching for those that have developed at least five of the following soft skills list:

• English
• Excellent communications skills
• Strong customer service skills
• Problemsolving skills
• Good sense of geography
• Solid math skills
• Ability to adapt and flex quickly
• Strong organizational skills

Benefits:

• A highly motivated, modern and international working environment
• Flat hierarchies, short information and decisionmaking paths
• Development opportunities and the chance to shape things yourself
• A pleasant and informal working atmosphere
• Flexible working hours and flexitime
• An attractive remuneration package including a Christmas bonus
• Good transport connections and HVV ProfiTicket