Customer Experience Technical Administrator, Emea - Frankfurt am Main, Deutschland - Vantage Data Centers

Vantage Data Centers

Geprüftes Unternehmen

Frankfurt am Main, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises.

Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

CUSTOMER EXPERIENCE & LEASE COMPLIANCE DEPARTMENT

As part of the Vantage EMEA team, the Customer Experience department is responsible for managing all aspects of the customer relationships from the inception of the lease by ensuring that data modules are delivered, monitored and maintained per contracts; supporting customer requests and audits to prove compliance; providing customers with visibility to performance and maintenance of their data modules on our Portal; tracking and reporting on customer service levels (SLAs); producing monthly customer electricity bills based on consumption; and generating regular reports, analytical insights and forecasting for Operations and the Executive Leadership team.

The Customer Experience and Lease Compliance department works closely with all Vantage departments to ensure customer success throughout construction and delivery.

POSITION DESCRIPTION

ESSENTIAL JOB FUNCTIONS

Receive and action requests from internal and external customers related to issues, questions, and requests
Ensure all VDC sites are successfully mobilized to VDC standards and are consistent across the Region
Admin and Maintain client Portal users and respond to related queries
Support and implement requests for site inventory and place relevant orders (when required)
Interface with internal departments to collect requirements and documentation in support or reporting responsibilities for VDC Customers
Plan & Organise customer review meetings
Administrative support, ad hoc tasks, etc. for the various EMEA teams
Follow office workflow procedures to ensure maximum efficiency
Any other duties as reasonably requested

JOB REQUIREMENTS

Exceptional Attention to detail & organisational skills
Experience and proficiency in Microsoft Office i.e. Excel, Word, Outlook, Power Point, etc.
Data Center, hightech, or rapid growth industry experience is strongly preferred, but not required
Track record of Work being free of defect and meeting requirements
Problem solving skills to troubleshoot and resolve customer requests
Excellent verbal and written communication skills
Time management and multitasking skills to handle multiple tasks and clients at once
Some limited travel may be required

Skills, Knowledge and Experience

Experience in Data centers will be a plus.
Excellent power point presentation skills and a feeling for aesthetics.
Excellent communication and interpersonal skills to effectively work with and present information to the team (especially in remote team setup).
Orientation to detail with the ability to see the big picture.
Excellent multitasking skills.
Organisation, clear communication, conflict management skills
Ability to build and maintain relationships effectively.
Drive for continuous improvement.
Openness to understand the data center business.

We operate with No Ego and No Arrogance.

We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses.

We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard an efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Safety and security always matter.

During COVID, all positions that can work remotely have been, and appropriate steps have been taken to ensure the safety of employees in any position essential to be on site.

Regardless of where you are working, technology to work effectively is provided on or in advance of your first day of employment.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Vantage Data Centers is an Equal Opportunity Employer