Administrator - Stuttgart, Deutschland - HCL Technologies

HCL Technologies
HCL Technologies
Geprüftes Unternehmen
Stuttgart, Deutschland

vor 1 Monat

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung
Stuttgart

4.5-8 Years

Germany


Job Description (Posting).
Provide Day to day operations support as Level 2 to end users. Deployment of Laptops (Windows 7, 10 OS) to the end users.

Provide Pre and Post Migration support for Laptop deployment Provide specialized hardware / software / network problem diagnosis / resolution for customer s end users.

Provide onsite hands and feet support for Server and Network related issues.

Coordinate and manage relationships with vendors and support groups to have the resolution for any issues that come across during the migration.

KNOWLEDGE, SKILLS & EXPERIENCE 5+ years of experience on Field Services and having supported Widows/End user device migrations involving hardware, software, and networks.

Disciplined, systematic problem-solving skills required.

Hands-on work experience with the following: o Windows Operating system (Windows 7, To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.)

To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases


Qualification
B Tech, B.E


No. of Positions
1


Skill (Primary)
DWP-FSS-Desk Side Services


Employee Group
Business Line FT


City
Böblingen


Entity

INFRA

Auto req ID
1241868BR


Expected Date of Closure
14-Jun-2023


Reporting Manager Designation

SENIOR MANAGER
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