Store Supervisor - Munich, Deutschland - Belstaff

Beschreibung

Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.

Love The Challenge. Find A Way. Go All In. Stand Together. Be The Difference.


A bit about Belstaff
Belstaff is a functional clothing brand founded to move people forward.

Throughout our history we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey.

Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines and insulating clothing for mountaineers.

One thing is at the heart of all these endeavours:
An Independent Spirit.

Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers - both old and new.

We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.

PURPOSE

The purpose of this role is to work closely with and supervise the team on the shop floor on a daily basis, driving sales, coaching and mentoring in order to ensure the achievement of set sales and profit targets for the store.

As well as acting as the role model on the shop floor in terms of sales and customer service, this role includes training and developing the team in order to deliver budget goals and customer service excellence, as well as ensuring the visual merchandise presentation reflects the brand vision and meets the highest standards possible.

Strong relationships with clients, the sales team and the local business community must be built and maintained.

On occasion the role will be required to assume some duties of Store Management when they are out of the business, ensuring the store is run to the highest standards and operational efficiency.

ACCOUNTABILITIES

CUSTOMER SERVICE

• To ensure that the client is the main focus for the staff at all times. To set a standard that exceeds the benchmark for customer service within the premium/luxury retail industry. This includes ensuring the team are fully conversant with all products and services available in the store including product care, aftersales and stock availability.
• To ensure team are fully conversant with the history of Belstaff and use this information when communicating with clients.
• To deal with complaints effectively & efficiently in line with Company policy. To ensure the clients expectations are exceeded when dealing with complaints. To ensure Store Manager is involved when appropriate.

SALES & FINANCIAL TARGETS

• Achieve individual and store set sales targets on a daily, weekly, monthly, quarterly and annual basis.
• Understand and monitor weekly and monthly product sell through, assessing trends of best sellers and reacting to stock levels in the store. Monitoring and reacting to slow moving stock whilst providing commercial solutions.
• Reporting daily, weekly and monthly to Store Manager on sales patterns, best sellers, sales by employee and propose actions, based on business trends, to enhance performance.

KPIs

• To Achieve KPI targets, and personal objectives, set monthly and quarterly as well as annually during performance review.

VISUAL MERCHANDISING

• To ensure that the merchandising is in line with the Belstaff image and commercial objectives of the store.
• To ensure that stock is correctly labelled, tagged and available on the shop floor at all times appropriate.

ADMINISTRATION

• Ensure any administrative aspects of the job are carried out and completed within the required timelines. To understand how to complete specific management admin tasks such as Sales reports, daily sales and banking sheets, HR documentation, reports, health and safety etc. in order to provide holiday cover in this area if required.

COMMUNICATION

• To hold regular team briefing sessions using all forms of communication available.
• To ensure communication flow with Team and Store Management.

STAFFING

• Daily task planning & ensuring completion of tasks by self and other staff
• Understand how to produce monthly staffing schedules that ensure proper coverage to provide high levels of customer service and maximise sales in the Store and step in with this area if needed in the event of holiday cover.

HEALTH & SAFETY

• To be aware of and follow all company rules and HSE legislation.
• To ensure that the team are aware of and follow all company rules and HSE legislation.

STOCK AND SECURITY

• All Belstaff stock is the responsibility of all teams.
• To be aware of Company, Store Security, cash handling and key holding procedures and ensure they are adhered to at all times.

MISCELLANEOUS

• You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you by the company from time to time

DECISION MAKING AN