Customer Service Agent - Berlin, Deutschland - Horizn Studios

Horizn Studios

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Nebenberuflich

Beschreibung

General Description

In your role as Customer Service Agent (M/F/d) you will be a brand's representative as part of our CS team, and responsible for the German and English speaking customer service.

Your Role

Answer all product and service related questions in the best possible way professional, positive, and based on exceptional knowledge
Take ownership for the customer's experience, and represent Horizn's brand values
Your work has an immediate effect on Horizn's success, and you are keen to take ownership for that
Provide customer's feedback regarding product and service to the Head of Customer Service
Support the constant optimization of our Customer Service
Support the international rollout of our brand by providing the best customer service to build a strong customer base and increase customer retention

Your Skills & Experience

You have at minimum 1 year of experience in customer service management in an international environment
You have good experience in working to targets, and always challenge yourself to increase your tickets on a daily basis and improve the overall customer experience
You are able to prioritise tasks effectively and work in a structured and organised manner
Experience working with Zendesk is a plus
You enjoy working in a fastpaced, international environment
You have an outgoing and servicedriven personality
You are an openminded and positive person
You are a team player, you are resultsoriented and like to take the initiative
You are fluent in German (native level/bilingual) and in English

Please note:

As a purpose driven company, we actively fight climate change, racism, gender-inequality and support underprivileged individuals and communities, such as forcefully displaced youth and refugees.

We expect you to actively support and contribute to our causes.

What we offer

A culture of collaboration, empowerment, innovation and diversity
Flexible working times, home office, remote work and two additional holidays for your further development
A purposedriven company dedicated to changing the way we travel for good (Petacertified, Corp B certification in process, social and art programme)
A supportive and encouraging work environment with a diverse group of motivated, talented, and visionary colleagues
Ownership for your field of responsibility
Personal and career development including further educational courses
The possibility to make a true impact on the business, take responsibility and shape the future of our growing company on an international level
A supportive work culture: your colleagues from other departments, management or HR are always at your side and available for sparring or mentoring if needed
A competitive salary, accompanied by a nice welcome package, and other benefits such as free coffee, cold drinks, healthy snacks, public transport, or health club benefits and, of course, great employee discounts on our products.
Everyone at Horizn Studios is a shareholder and so will you we share the love, sweat and the fruits with everyone.

That's you?

Don't hesitate and send us your CV - along with a few words on why you think you should get on board plus your earliest possible starting date.

We are excited to be hearing from you

Horizn Studios is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, or any other characteristic protected under federal, state or local law.

In case you feel treated unfairly in the recruitment process or experience any kind of discrimination please don't hesitate to directly contact HR or our MD, at or.