Service Desk Level 1 - Ulm, Deutschland - Zealous Consultancy
vor 3 Wochen
Beschreibung
Please note:
You must be based in German and eligible to work in Germany.
C1 German and English required.
ABOUT THE COMPANY
Our client is one of the leading solutions providers that delivers globally recognized technology solutions to public transport companies that increase intelligence, safety and efficiency.
With a combination of strategic research and development combined with targeted acquisitions, they combine a wide range of expertise and new technologies as well as first-class products from successful, well-known regional companies in a global organization.
We are looking for a L1 Service Desk Support Engineer (40 hours/week).Hybrid, 4 days in the office and 1 day from home. (80/20) You must be eligible to work in Germany.
Please note you must be fluent in German and English (C1)
TASK & RESPONSIBILITIES:
- Troubleshooting: Diagnose and resolve hardware, software, and network problems, escalating complex issues to appropriate teams when necessary.
- Incident Management: Log, track, and prioritize support requests using a ticketing system, ensuring accurate and timely documentation of all incidents and resolutions.
- Password and
Access Management:
Assist in password resets, account creations, and access provisioning and deprovisioning as per company policies.
- Hardware Support: Provide assistance with hardware setup, maintenance, and replacement, including computers, printers, and peripherals.
- Remote Support: Offer remote assistance to remote or offsite employees, guiding them through technical issues or performing remote troubleshooting when possible.
- Knowledge Base: Contribute to the development and maintenance of a knowledge base, creating documentation and FAQs to aid endusers in solving common issues.
- Training: Assist in training employees on basic IT processes and best practices.
- Compliance: Ensure that all support activities comply with company policies, security standards, and regulatory requirements.
REQUIREMENTS:
TECHNOLOGY
- Familiarity with network protocols and troubleshooting network connectivity issues.
KNOWLEDGE
-
English and German Language — Knowledge of the structure and content of the English and German language including the meaning and spelling of words, rules of composition, and grammar
:
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Work Location:
In person
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