Customer Service Team Leader F/m/d - Munich, Deutschland - ICAPE GROUP

ICAPE GROUP

Geprüftes Unternehmen

Munich, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

To strengthen our team and development on the Northern European market, we are looking for a
Customer Service Team Leader in Munich, Germany.

RESPONSIBILITIES

1-First role : management of a team in charge of Customer Service assistants

Daily followup and support of the team
Responsible to achieve different KPI's target as for example Ontimedelivery, ontime orders, customer satisfaction
Actor of logistics efficiencies (transport, warehousing)
Responsible of weekly / monthly reporting
Responsible of team's development

2-Also be able to run the business as an actor of the team, in charge of some customers, doing:

Process orders in SAP system and follow-up
Monitor the order book (Pull In & Push Out)
Keep customers informed and alert them in advance of any changes
Receive orders and send them back to each customer on time
Prepare shipping documents (delivery notice and invoices)
Communicate with internal sales and logistics teams
Interface with our office in China
Coordination with the Customer Service teams, sales representatives and customers, in an international context

REQUIRMENTS

International Business or Sales Administration degree preferred, and a successful experience in the commercial or Sales Administration field (45 years)
Fluent in German, and good level of English writing and speaking
Knowledge of MS-Office
Knowledge of SAP is a plus
1st experience in management and/or International experience are also a plus
Good adaptation skills, you know how to be versatile in carrying out different missions
Highly customeroriented and a friendly contact towards customers and colleagues

SALARY

Based on profile and experience: show us what you can do

POSITION

Permanent contract, full time
Position open to disabled workers

LOCATION

Munich, Bavaria, GERMANY

ICAPE Group is offering you an amazing opportunity to join a well-established and growing international company with knowledge in both services and technology.

We are the European leader for Printed Circuits Boards and custom-made electro-mechanical parts. In more than 70 countries, +3000 customers trust the quality services we offer.

We are headquartered in Paris area, France, but we have 30 subsidiaries in Europe, Asia, North & South America staffed with 600 skilled employees.

Work Location:
One location