Technical Site Support Data Centers - Frankfurt am Main, Deutschland - Rackspace
Beschreibung
Ensuring the operation of the IT infrastructure and compliance with standards according to defined processes and valid service levels.- Problem diagnosis and resolution in close cooperation with internal support teams, suppliers and customers.
- Provision of hardware technologies and LAN services according to defined standards.
- Management of internal and external partners in implementation projects.
- Contact person for hardware suppliers for error analysis and maintenance.
- Close cooperation with other support teams in and outside of Germany.
- Ensuring compliance with the agreed service level, if necessary also as part of a 24/7 oncall service.
Skills Required:
- Good understanding of the implemented hardware in the data center
- Good knowledge of measurement equipment
- Well experienced with hardware installation in a data center
- Understanding of environmental control systems like air conditioning, intruder alarm systems, fire extinguishing systems, etc.
- Good German and English language skills
- Willingness to take part in the 24/7 call out rota
- Ability to work carefully, independently and in teams
- Ability to work in a data center environment (temperature, noise, no daylight, etc.)
- Driving license (Class B)
- Ability to travel between Data Centers
Technical site support end user:
- Reception, control, basic configuration and registration of hardware technologies and their provision to end users
- Advice to end users in the context of operated hardware technologies
About Rackspace Technology
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