Program Lead - Frankfurt am Main, Deutschland - Cognizant Technology Solutions

Cognizant Technology Solutions

Geprüftes Unternehmen

Frankfurt am Main, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Program Lead (M/F/d)

Location:
Germany
You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. You
should have excellent business and communication skills and be able to work with senior management globally, site peers
and global business stakeholders.

This individual must be eager to dive deep into processes and have a proven record of delivering process efficiency results.

and customer service passion.

Responsibilities

Develop, evaluate, and enhance business tools by performing ongoing trend analysis, detecting inefficiencies,

creating impactful project plans, regularly meeting with Partner Operations Leads, consulting with a wider global
team and owning project lifecycle for individual/team assignments - including scope, schedule, requirements, etc.

Lead daily execution of business solutions by collaborating with key stakeholders, conducting root cause/impact

analysis, designing and delivering process solutions, documenting business continuity, and influencing technology
solutions through effective business justification

Drive Ops effectiveness by aligning with global & partner teams, evaluating resources/responsibilities, identifying

risk factors and creating plans with key deliverables.

Manage partners on daily basis to meet strict SLA/Metric
Regular communication and engagement with senior management, support teams. Crossteam coordination,

project management and executive level presentation skills will be key to success.

Basic Qualifications

Relevant experience in leading an operational organization in a global environment
Excellent written and verbal communication skills both remotely and face to face.
Proven evidence of success in operational management, operational enhancement and operational change.
Proven experience of managing and developing two levels of management and their direct reports.
Proven coaching and leadership skills including evidence of successful succession planning models.
A proven track record of implementing, delivering large projects and communicating effectively at Director Level
Ability to manage partners in multiple countries

Preferred Qualifications

Degree /Master's Degree from an accredited university with 2+ Years of similar experience.
Strong attention to detail and excellent written and oral communication skills required
Ability to organize and manage multiple tasks simultaneously
Field Experience desirable but not essential
Experience working in Global team environment with multiple time zones
Ability to handle changing priorities and use good judgment when working in stressful situations

What you can expect