Customer Service Coordinator - Martinsried, Deutschland - Bavarian Nordic GmbH

Bavarian Nordic GmbH

Geprüftes Unternehmen

Martinsried, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Do you have good communication skills? Do you have a strong ability to ensure accurate delivery towards our customers? Are you able to handle unexpected issues with a problem-solving mindset? Are you motivated by giving best in class customer service? Great

Then we might be looking for you

Bavarian Nordic is looking for a Customer Service Coordinator to give our customers the best-in-class service, as the front-line support, answering basic commercial questions related to prices, product availability, promotions, etc.

by phone and mail.

Boost our team as Customer Service Coordinator (f/m/d)

You will become part of our Customer Service, Shipping & Distribution (CSS&D) team within Bavarian Nordic's Supply Chain Management (SCM) department.

CSS&D currently consists of 14 employees located in Denmark, Switzerland, and US. We support each other in our daily work while serving our customers world-wide as 'one team, one goal'.

The work will bring you in close daily collaboration with Commercial on various tasks, but you will also be working close with other internal departments such as Planning, Quality Assurance, Regulatory Affairs, and Medical Affairs.

You will report to the Snr. Manager CSS&D located in Denmark.

When joining Bavarian Nordic, you will be part of a global and fully integrated vaccine company committed to improving and saving lives through innovative vaccines.

Our vaccines make a real difference to people, and no matter your role we all contribute to protecting lives every day.

This is how your work matters:

Handle stockout situations, damages, complaints and returns in corporation with internal departments
Ensure correct Bavarian Nordic Customer data at our fourthparty logistics (4PL) (creation & maintenance) in cooperation with internal departments
Handle "not order related" inquiries from/to 4PL/ Customers (financial inquiries, stock requests, product info, quality inquiries, documentation inquiries, etc.)
Customer data management & case creation in CRM
Ensure processes & flows are updated and maintained according to SOPs and agreements with service providers
Follow up on department KPIs and present at internal meetings

Succeeding with our vision of becoming one of the largest pure play vaccine companies in the world is no walk in the park, and that is why we need people like you who are determined to make it happen and have the following qualifications:

Minimum 2-4 years of experience in customer service
Experience from a pharma company will be an advantage
Intermediate level working knowledge of Microsoft Office, knowledge of Dynamics CRM will be an advantage
Able to learn and retain commercial information and processes
Ability to make decisions in line with current policies, procedures, and information
Languages: Fluent in English and German, French or Italian nice to have
GDP/GMP knowledge will be an advantage
As a person you are flexible, structured, able to multitask and able to remain calm and professional, even under pressure.

You have:

Handson mindset and attitude and proactively driving things forward in your work
A commercial oriented mindset and able to deliver high levels of customer care
Strong communication and interpersonal skills

We offer you an exciting opportunity with an international reach to further expand your experience within cold chain shipping validation as we strive to produce best-in-class shipping validation projects through Good Distribution Practices (GDPs).

For us, it is all about improving and saving lives
Improving and saving lives through innovative vaccines is at the heart of what we do in Bavarian Nordic.

We are a fully integrated vaccines company focused on the development, manufacturing and commercialization of life-saving vaccines, and our vision is to become one of the largest pure play vaccine companies in the world.

In Bavarian Nordic, we believe in the power of the team, and you will be part of a global team of 1000 dedicated people with diverse backgrounds and viewpoints who are bound together by our commitment to protect lives every day.

We believe in creating an inclusive and flexible workplace with a strong focus on personal and professional development, because we need each other to take things further.

We operate in a world in constant flux and always explore new opportunities. So, if you are open-minded and have the willpower to succeed, we might just be a perfect fit.