Technical Support Specialist - Wiesbaden, Deutschland - Oxford Instruments Plc

Oxford Instruments Plc

Geprüftes Unternehmen

Wiesbaden, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

At Oxford Instruments, we enable the world's leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level.

At Plasma Technology, we provide tools for the engineering of micro
- and nano-structures, with customers using our process solutions to research and produce materials and semiconductors vital for everything from medical devices and diagnostics, to electric cars and quantum computers.

Role Details:

Business, Location:

Wiesbaden, Germany or remote Role:

Technical Support Specialist, EMEAI Reports to:

Technical Support Manager, EMEAI Reports:

none Primary Purpose:

Key Responsibilities:

Indicative Performance Measures
First time install levels. Mean time to call resolution. Training feedback evaluation. Customer feedback. Growth in delivery of the various aspects of the service portfolio. First time fix rate Person Specification - Essential requirements unless stated

Education / Qualifications:
Science Degree Batchelors or higher preferably in Electronics, Physics, Materials Science, Metallurgy, or Chemistry

Professional Skills/ Abilities:
Experience of running NanoAnalysis and one of the other Oxford Instruments techniques would be an advantage. A fluent or native in German and English, another language (such as French and/or Spanish) is a plus. A sound understanding of electronics and PC set up is essential.

Personal Qualities:
The Individual should require the minimum of supervision. The post holder is responsible for ensuring the efficient and cost-effective use of their time. Competent and effective communicator to customers. Ability to work unsupervised and to tight deadlines. Ability to effectively and professionally interact with customers at all levels.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.