- Providing exceptional service to customers and retailers, fostering strong relationships and a lasting positive impact.
- Offering comprehensive support, covering "Order desk" tasks, product support, and administrative duties.
- Ensuring accurate customer data maintenance in ERP (M3) and CRM (SF) systems.
- Managing order reception, processing, and tracking via phone, email, chat, and social media.
- Overseeing order registration, shipment, and invoicing in Demandware, Altapay, and M3 systems.
- Handling invoicing, credit notes, transport, product claims, returns, and exchanges.
- Engaging in varied administrative team responsibilities.
- Collaborating across company functions to fulfill unique customer needs.
- Adapting to support other markets within an international, multilingual team.
- Commercial Education
- First experience in a Customer Service role
- Excellent French and fluency in English are a must
- Strong service mentality, ready to implement the visions, philosophies, and strategies of the company
- Interest in working with and supporting international teams
- Ability to work independently
- Indefinite working contract after a 6-month probation period
- 30 holidays
- You will be a part of a company that creates high-quality, smart, and sustainable premium products that stimulate the child's development
- Our client is an advocate for ethical trade practices
- International team
- Flexible working environment, including up to 3 days in the home office
- Intense onboarding training
- Lunch tokens
- Gym and more
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Customer Service Representative with French - Baden-Württemberg, Deutschland - people-s-place GmbH
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