Service Desk Operator - Frankfurt am Main, Deutschland - Serco Europe

Serco Europe

Geprüftes Unternehmen

Frankfurt am Main, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Job Introduction
Serco is a partner of choice to the European Institutions and other International Organisations.

For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service

To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a
Service Desk Operator for our prestigious partner ECB (European Central Bank)
in Frankfurt. ECB (European central bank), it is the central bank of the 19 European Union countries which use the euro. Their main task is to maintain price stability.

Please, note the position is offered as a fixed-term contract until 31/12/2024.
If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you Discover the offer below and click on 'Apply' if you know that your skillset and talents are a suitable match for this opportunity.
At Serco, we do not only offer a career but also the opportunity to join a community where everyone's wellbeing matters, by living out the Serco values in all we do

Main Responsibilities
As
Service Desk Operator you will concentrate your activities on the following:

Handling the switchboard internal/external calls
Booking of meetings, including associated work orders for individual service providers
Creation of tickets for all service providers
Provision of assistance to the employees on finding information related to daily processes
Acting as a bridge between employees and service providers.

Please note:
This position is offered as a fixed-term contract with an ending date of 31/12/2024.

There is a potential for a further extension/permanent contract.

_ Do you think you are the person we are looking for? See below what experience or knowledge you should bring_:

Service Desk experience or similar customer-facing experience
Technical knowhow
Very good customer service skills required
Capable of adjusting and integrating into the multiculture environment of a European organisation
Friendly approach and the ability to handle complex situations is essential
You shall be reliable, punctual, dress in business attire and competent to carry out the services
Secondary school graduation (preferably high school graduation/Abitur) plus professional education
Minimum 3 years of relevant professional experience and in case of existing academic study, 2 years of professional experience
Basic knowledge of Facility Management standards e.g. GEFMA
Good knowledge of Ticket systems or CAFM software e.g.

Planon

Good knowledge of Switchboard systems e.g. CISCO
Good knowledge of MS Office (Outlook, Word, Excel)
Very good communication and customer service skills
Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

_Data Protection:
_

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request._
You may submit a written request revoking your consent to this agreement at any time._

About The Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work_
You'll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
A world of opportunity_
You'll be wholeheartedly supported with development and career progression

Great people_