Kundenbetreuer (M/w/d) - Nuernberg, Deutschland - Jobs for Humanity

Jobs for Humanity

Geprüftes Unternehmen

Nuernberg, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem.

Therefore, we have dedicated this job posting to individuals coming from the following communities:

Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals.

If you identify with any of the following communities do not hesitate to register.

Company Name:
FIS Global

Job Description:

Position Type:

Full time

Type Of Hire:

Experienced (relevant combination of work and education)

Education Desired:

General Equivalency Diploma

Travel Percentage:

0%

Are you interested in a future-oriented job? At FIS, regardless of your background, you have the opportunity to work on challenging and relevant topics in the field of financial services and technology.

Our talented employees drive us forward. We see ourselves as part of a team that is open, cooperative, entrepreneurial, passionate, and most importantly, has fun.

We are currently looking for motivated
Customer Service Representatives (M/F/d) for our Service Center in Nuremberg.

Our Team
Our team is responsible for providing high-quality services to our customers in the financial and banking sector. We help and support each other, maintaining a friendly and constructive environment. This allows us to ensure that we can provide the best assistance to our customers' customers.

As a Customer Service Representative, your responsibilities at our Service Center include:

Providing phone support to potential and existing customers from renowned clients in the banking sector
Independently resolving and handling customer inquiries, correspondence, and other processes (e.g., from account opening to closure)

You are the right fit for us if you:

Have experience in customer support and back-office tasks
Have strong communication skills and are a team player
Demonstrate a high level of customer service orientation and enjoy interacting with customers
Enjoy making phone calls and understand the importance of a good conversation
Have good German language skills, both written and spoken
Possess basic computer skills (e.g., MS Office)

Not required, but a plus:

Completed commercial education
Previous experience in the banking sector
Basic knowledge of English

What we offer:

A diverse and responsible job with a wide range of opportunities for shaping your work
A modern, international work environment with a dedicated and motivated team
Growth opportunities even without a college degree
Various training and development opportunities
Monthly €50 on a benefits card after the probationary period
Good transportation connections, free drinks, and fruit

LI-PL1

#Banking CX

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS primarily works on a direct sourcing model, and only a small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies that are not on our preferred supplier list, and we are not responsible for any related fees for resumes submitted to job postings or our employees.

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Response:

Full-time customer service position available at FIS for individuals with experience in customer support and back-office tasks.
Opportunity to work on challenging and relevant topics in the field of financial services and technology.
Team-oriented environment that values cooperation, openness, and passion.
Responsibilities include providing phone support to customers in the banking sector and handling their inquiries and processes.
Desired qualifications include strong communication skills, customer service orientation, and basic computer skills.
Additional qualifications such as commercial education and previous experience in the banking sector are a plus.
FIS offers a diverse and responsible job with opportunities for growth and development, as well as various benefits.
Recruitment primarily works on a direct sourcing model, and resumes from agencies not on the preferred list will not be accepted.