Mobile Technology Support Specialist - Berlin, Deutschland - EY

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently.

We have 300,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day.

Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients.

Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology (CT)
focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster, and pursue those opportunities more rapidly.

Enterprise Technology (ET)

ET supports our Core Business Services functions and will deliver fitforpurpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.
Information Security (Info Sec)
Info Sec prevents, detects, responds and mitigates cyberrisk, protecting EY and client data, and our information management systems.

The opportunity

EY wavespaces are at the forefront of EY's Digital Strategy and because of this EY has been identified as the Industry Leader in Digital Transformation.

There are currently 25 flagship wavespaces and approximately 25 satellite wavespaces and the number of locations is growing. The wavespaces are a crucial vehicle for EY business to engage with existing and connect to future clients. They are highly-connected, forming a powerful network for the EY business to connect sessions and teams. wavespace helps our clients to respond to disruptive forces and new digital challenges.

The wavespace Support Specialist will act as a dedicated on-site support wavespace specialist and technical first point of contact for meetings and events held in their respective geographic area.

In this role, they should be able to deliver quality client service, be equipped with appropriate knowledge and be well-versed technically of EY's technology landscape.

The wavespace Support Specialist will also need to maintain ongoing relationships with Regional and Team Leads as well as the Global Event Enablement team, ensuring open communication and feedback.

In addition, they'll need the ability to build ongoing relationship with other EY Technology teams and Service Line functions to provide relevant services and opportunities.

Your key responsibilities

Assists with local onsite and offsite support for firm sponsored wavespace functions/meetings, including a deep understanding and knowledge of network infrastructure, lab/wavespace internal networks and the EY network.
Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
Assist with provisioning and deprovisioning processing, including setting up of hardware/software for the wavespace support team
Assists with (or coordinates) the repair of end user hardware and/or lab hardware and the reinstallation of software as necessary to resolve end user incidents as well as wavespace specific technologies (e.g. MS Surface Hubs, iPads, Microsoft Surface tablets, Digital Signal Processors, Microphone systems, wireless presentation systems, etc.) including the maintenance of these technologies

AV components

Screens; Projectors; Audio/Visual matrix; Digital Signal processors; Cameras etc.
Desirable additional AV Components
Raritan(KVM), Box computers, NVX Endpoints, Chromecast, Analogway, 360 Cameras
Desirable support AV software
Ventuz, Light Key (Astera Lights, Titan Lights), AppSpace, Crestron, QSYS, Gitbash, Solstice, OSC Designer, analogway
Support Lab specific hardware
Samsung Flip; MS HoloLens / Oculus Rift; 3D Printer; Digital fabrication machines, MS Surface Hub and 2S

Additional Hardware

Oculus Go, Surface Studio, Drones

Operating System Support

Windows 10, Apple Mac OS (Both EY loadset and consumer) at an Intermediate Level
Knowledge in utilizing NAS capabilities and secure storage
Understand and interpret specialized network configurations (IEenablement of AirCast for IOS devices on network)
Maintain onsite servers for event use (Value Creation Tool)
Windows Kiosk mode and Kiosk mode on iPads
Communicate and manage re