Field Application Scientist - Berlin, Deutschland - Singular Genomics

Beschreibung

We celebrate diversity, emphasize collaboration and, as we rapidly mature, we are constantly looking at ways we can do better for our people.

• Engage with customers to educate, support and train them on Singular Genomics products and platforms and cultivate long term relationships.
• Presales activities include seminars to educate and scientifically collaborate with customers in the planning, design and execution of scientific projects to either support the purchase of an instrument or collaborative partnerships.
• Postsales responsibilities include training new customers and scientifically partner with clients in project scoping and design elements to increase product adoption and usage and participate in the cultivation of revenue generating postsales support and consultative opportunities.
• Conduct data analysis sessions and/or point to resources to enable regional customers to accelerate full adoption of technologies.
• Collaborate with customers to rapidly resolve problems through either onsite or remote troubleshooting as appropriate.
• Partner with the Commercial Team to identify opportunities through relationship building with endusers. Support direct sales and channel partner sales activities.
• Contribute to the development and refinement of processes and materials used by the Customer Support organization to improve the information and tools to advance the needs of Customers and to help to build a worldclass customer support organization.
• Provide client and product feedback to internal teams as required.

• PhD. in a molecular biology/ genetics/ biochemistry or related field preferred.
• Prior customer facing experience is preferred. Strong commitment to customer service and satisfaction.
• Proven ability to troubleshoot and resolve technical issues.
• Proficiency with general lab best practices and common Molecular Biology techniques.
• Requires excellent organizational abilities as well as superior verbal and written communication skills.
• Experience in delivering compelling scientific presentations to a diverse audience.
• Ability to work in a fastpaced environment with excellent customer service, communication and interpersonal skills.
• Ability to work independently and as part of a team towards corporate goals. Establish a plan to visit and/or communicate with each assigned customer on a frequency matching the customer's needs and support requirements.
• Demonstrated capability of maintaining professional composure in stressful situations.
• Ability to travel for customer support and training.
• German and English language are a must. Other languages are a plus.

• Experience with and understanding of commonly used bioinformatics tools and programs.
• Minimum 3 years' experience in similar roles.
• Strong working knowledge of the sales process.
• Based in
  Germany, preferred in Northern Germany.
• Singular Genomics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._