- Degree in business administration, computer science or business informatics or a comparable training.
- Well-founded experience in the e-commerce sector - on the customer, agency or manufacturer side - paired with a great interest in cloud and SaaS solutions.
- Excellent understanding of procedural work in the field of digital products or experience in project business.
- Experience in technical project management and in using project management tools is an advantage. Because in your role as Customer Success Manager (m/f/d) you coordinate all those involved who work on the various customer projects: implementation partners, customers and colleagues.
- If you have already actively were in charge of customers, you have a high level of communication skills and you have a very good feeling for B2B customers, then this job fits to you Because in this way you will also build up and expand long-term customer relationships with us that are characterized by trust.
- Good written and spoken German and English.
-
Customer Success Manager
vor 3 Tagen
Straumann Thuringia, Deutschland Ganztags· ##WeChangeDentistry · Werden Sie ein Teil davon. · Die Straumann Group ist ein global führender Anbieter im Bereich der ästhetischen Zahnmedizin. Wir vereinen Erfahrung, wissenschaftliche Evidenz und Innovation mit Leidenschaft und bekennen uns zu kompromissloser Qualität, um ...
-
Customer Success Manager
vor 2 Stunden
aconnic Hartmannsdorf, Deutschland CDIaconnic ist ein internationales Telekommunikationsunternehmen mit Hardware-, Software- und Servicelösungen. Von unserem Hauptsitz in Deutschland bis zu unseren Standorten auf der ganzen Welt haben wir das gleiche Ziel: eine sichere, energieeffiziente und vor allem nachhaltige Dig ...
-
Customer Success Manager
vor 4 Tagen
aconnic Hartmannsdorf, Deutschland Employeeaconnic ist ein internationales Telekommunikationsunternehmen mit Hardware-, Software- und Servicelösungen. Von unserem Hauptsitz in Deutschland bis zu unseren Standorten auf der ganzen Welt haben wir das gleiche Ziel: eine sichere, energieeffiziente und vor allem nachhaltige Dig ...
-
Cx Marketing Projektleiter/in
vor 2 Wochen
Proximify Jena, Deutschland**El Rol** · Du wirst dafür verantwortlich sein, die Beziehung zu Kunden erfolgreich zu managen, Ressourcen effizient zu organisieren, Prozesse zu steuern und Geschäftsbereiche und Teams zu verbinden, um gemeinsame Ziele zu erreichen und die Bedürfnisse im Einklang mit dem Wertve ...
-
Masters of Marketing GmbH Jena, Deutschland GanztagsMasters of Marketing GmbH · Wer steckt hinter MoM? · Hinter MoM steht die Masters of Marketing GmbH. Wir sind ein AZAV-zertifizierter Bildungsträger im Bereich Online-Marketing. Teilnehmende erlernen in unseren praxisnahen Kursen von Marketing- und Kommunikationsexpert:innen alle ...
-
Commercial Excellence Support
vor 3 Tagen
CABKA Weira, DeutschlandCabka develops clever and transformative solutions for shipping goods around the world. We take plastic waste and transform it into reusable transport packaging. This is how we turn the used into the useful. Transformation is our power because we know that while resources are lim ...
-
Commodity Buyer
vor 12 Stunden
Prysmian Group Keila, DeutschlandCommodity Buyer · - Creating and managing cooperation with suppliers incl negotiating and resolving possible problems · - Ensures that prices are reasonable and competitive · - Drives cost reduction programs in close cooperation with region and central purchasing. · - Collects an ...
-
Trainer - Client Services & Care (M/F/d)
vor 12 Stunden
Sportradar Gera, DeutschlandCompany Description · We're the world's leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology ...
-
Novartis Rudolstadt, Deutschland2023 will potentially see Sandoz become a standalone organization Already a global market leader in Generics and Biosimilar medicine, this is an exciting, once-in-a-career opportunity to set our own path forward as an independent, purpose-driven organization, and as the founders ...
-
People & Culture Assistant
vor 1 Tag
Occlutech Jena, DeutschlandPeople & Culture Assistant (m/f/d) · Occlutech is a leading specialist provider of minimally invasive cardiac devices, with a mission to improve the quality of life for people with heart conditions. The vision is to become a global leading specialist provider in cardiac devices, ...
-
Specialist Master Data Management
vor 12 Stunden
BAXTER Saalfeld, Deutschland**This is where you save and sustain lives** · At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves ...
-
Commis de Cuisine/ Jungkoch
vor 6 Tagen
backup jobs agency s.r.o. Ronneburg, Deutschland**Commis de Cuisine/ Jungkoch M/F/x for Viking Cruises - river**: · **Viking Cruises is modern, stable and reliable company to start your career in the river cruise industry.** · They take special care about its employees in many aspects and provide a sustainable and exciting car ...
-
Stateroom Steward
vor 1 Tag
backup jobs agency s.r.o. Ronneburg, Deutschland**Stateroom Steward M/F/x for Viking Cruises - river**: · **Viking Cruises is modern, stable and reliable company to start your career in the river cruise industry.** · They take special care about its employees in many aspects and provide a sustainable and exciting career enviro ...
-
Bar Waiter
vor 5 Tagen
backup jobs agency s.r.o. Ronneburg, Deutschland**Bar Waiter M/F/x for Viking Cruises - river**: · **Viking Cruises is modern, stable and reliable company to start your career in the river cruise industry.** · They take special care about its employees in many aspects and provide a sustainable and exciting career environment o ...
-
Stateroom Steward
vor 6 Tagen
backup jobs agency s.r.o. Ronneburg, Deutschland**Stateroom Steward M/F/x for Viking Cruises - river**: · **Viking Cruises is modern, stable and reliable company to start your career in the river cruise industry.** · They take special care about its employees in many aspects and provide a sustainable and exciting career enviro ...
-
Utility Dishwash
vor 6 Tagen
backup jobs agency s.r.o. Ronneburg, Deutschland**Utility Dishwash M/F/x for Viking Cruises - river**: · **Viking Cruises is modern, stable and reliable company to start your career in the river cruise industry.** · They take special care about its employees in many aspects and provide a sustainable and exciting career environ ...
-
Infrastructure Architect
vor 3 Tagen
Vattenfall Hohenwarte, DeutschlandAbout the job · Are you ready for a new challenge as Infrastructure Architect? Working with six Datacenters, 1000+ systems storing 7 million gigabyte in Sweden, Germany & the Netherlands? Then join us · As Infrastructure Architect you will come to work in an international team, r ...
-
interim Group - interim Group Leipzig GmbH Jena, Deutschland CDIDie Tilia GmbH wurde 2009 in Leipzig gegründet und begleitet Versorger, Kommunen, Industrie- und Wohnungsunternehmen bei den notwendigen Veränderungen und Transformationen für mehr Klimaschutz und Nachhaltigkeit. Seit 2022 ist sie Teil der international agierenden Tilia Group, di ...
-
Senior Project Manager
vor 2 Wochen
ZEISS Jena, DeutschlandStep out of your comfort zone, excel and redefine the limits of what is possible. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a specia ...
-
Senior Manager Customer Projects
vor 6 Tagen
ZEISS Gruppe Jena, Deutschland GanztagsYour Role · We are seeking a highly motivated and experienced Senior Manager Customer Projects to join our team. In this role, you will be responsible for initiating, leading & executing strategic and large-scale operational initiatives within the ZEISS Shared Production Unit to ...
Customer Success Manager - Jena, Deutschland - Intershop Communications AG
Beschreibung
Homeoffice SeniorWe are Intershop - We're built to boost your business
As an e-commerce pioneer, we have been setting standards in the development of software for digital commerce for almost 30 years. With our cloud offering and as a Microsoft partner, we transform the challenges of the digital world into business success stories. Our e-commerce platform offers manufacturers and wholesalers everything they need to digitize and transform their business processes.
If you would like to join the #bestteam and start the revolution of our customer businesses together with the 300 Intershop experts, then apply today
Your mission
You accompany our international customers of the Intershop Commerce Platform (Cloud) from technical onboarding after conclusion of the contract over the entire customer lifecycle as a dedicated contact person in order to ensure customer success. You will advise our customers on the optimal use of their Intershop solution and, thanks to your technical understanding, also coordinate individual solution approaches, which are then implemented and operated by our DevOps and Online Business Management teams or partners. With a good overview of the capabilities of the Intershop solutions and best practices of our B2B customers, you can outline optimization approaches for your customers in order to make them even more successful. You will identify potential for optimizing the business model and the online shops with the active support of our sales solution experts, account and online business managers. You get customer feedback as part of customer retention management and with the support of our marketing team in order to initiate measures to improve Intershop customer lifecycle management. As the mouthpiece of your customers, you represent their requirements and wishes to product management and implementation teams and establish lasting and long-term customer relationships. You communicate and present authentically, convincingly and in a way that is appropriate for the target group, and you always remain level-headed in the event of an escalation.
