- The Collection Manager is responsible for overseeing and managing the organization's collections team, ensuring the timely recovery of outstanding debts while maintaining positive customer relations
- This role involves strategic planning, team leadership, and collaboration with various departments
- Team Leadership:Supervise and lead the collections team, providing guidance, coaching, and support
- Set performance goals, conduct regular performance reviews, and implement training programs as needed
- Strategic Planning:Develop and implement effective collection strategies to maximize debt recovery
- Analyze trends and recommend improvements to enhance the efficiency of the collections process
- Portfolio Management:Monitor and manage the collections portfolio, ensuring accurate and up-to-date records
- Prioritize accounts based on risk and potential for recovery
- Negotiation and Communication:Engage with customers to negotiate payment plans and settlements
- Maintain open lines of communication with clients and internal stakeholders
- Compliance:Ensure compliance with relevant laws and regulations governing debt collection practices
- Stay updated on industry best practices and implement changes as necessary
- Reporting:Prepare regular reports on collection activities, delinquency rates, and recovery performance
- Provide insights and recommendations to senior management based on data analysis
- Customer Service:Collaborate with customer service teams to address customer concerns and enhance the overall customer experience
- Strive to find mutually beneficial solutions for both the organization and the customers
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The Muthoot Group Salem, DeutschlandJob Description : · Reginoal Collection Manager · Need to Collect the muthoot Personal loans Collection · Must Need for minunm 10 Years in Credit Card ,Personal loan,Two wheller collection ,Loan collection expereience must. · ...
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reginoal collection manager - Salem, Deutschland - Muthoot Finance
Beschreibung
Key Responsibilities:
