Managing Director - Munich, Deutschland - Officine Panerai

Beschreibung

• Munich, BY, DE
• PermanentFounded in 1860 in Florence as a workshop, shop and subsequently school of watchmaking, Panerai is renowned for producing highprecision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.

Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.

As first Ambassador and Business Leader of Panerai Northern Europe, the Managing Director is responsible for the implementation of the market strategy to develop the turnover and the P&L of Panerai Northern Europe Region (Germany, Austria, Central and Eastern Europe, the Netherlands and the Nordics) in line with the Panerai Brand strategy.

The Managing Director leads all the local Panerai departments and the local investments in order to guarantee the excellence in terms of network performance, business results and Panerai Brand reputation and visibility/exclusivity.

He/She reports to and works in synergy with the International Headquarters and he/she liaises with Richemont shared service structure for the market.

• Is directly and fully responsible for the P&L, Inventory, CAPEX, DSO and other financial targets that might occur in Northern Europe (and their monitoring with HQ guidance)
• Realization of the budget of the zone
• Balance control of clients' accounts

• Creating loyalty and business growth
• Analyse customer data to improve or increase insights into behavior and feedback
• Leverage CRM systems to make sure that customer is the forefront of all activities
• Creating customer satisfaction thru all channels, social media, online, mobile
• Develop client centric processes to prioritize customer needs and expectations
• Interact with the local team to ensure service quality and regular adhoc case alignments with local CS Director to ensure client satisfaction

• Proposes and implements action plans for POS (commercial objectives and marketing support plan)
• With the local team leads the performance, profitability, growth and optimization of the wholesale network in line with the Brand's and the market's strategy
• Reaches performance metrics specific to the channel: sellout, market share, sellin vs budget commitment
• Responsible for anticipating and sort all legal issues with the assistance of Richemont legal team: distribution contracts, respect of antitrust laws, grey market control
• Leverages the Panerai Point of Sales: Space & visibility negotiation and Visual Merchandising, demand creation and satisfaction of the wholesale end clients

• In line with Panerai's strategy, leads the network strategy and leases negotiations with landlords
• Ensures that Retail sales targets are achieved
• Ensures the monitoring and follow up of the boutiques' Commercial and Marketing Action Plans
• Leads the local team to guarantees the highest standards of boutique operations (Client Service, Boutique Maintenance, etc.)
• Is responsible for the correct implementation of the central policies and procedures, and its adaptation to local laws
• Leads the local team to ensures the development of boutique CRM capabilities and implementation of client portfolio management and client recruitment at boutique level
• With the local HR team, is responsible for team recruitment, performance management and feedback processes, succession planning and coaching of his/her teams

• Proposes an effective marketing and communication strategy to implement locally aligned with HQ guidelines and strategies
• Follows up on the dedicated budget (reporting and ROI evaluations on the actions done)
• Proposes, defines and implements various events to represent the Brand with local players (press, dealers, business networks) in order to increase the Brand awareness in the Region

• Develops a positive, entrepreneurial, agile and client centric attitude within the local team
• Finds the right local talents, develops and retains them (in collaboration with local & HQ HR) in order to ensure a healthy longterm development for the brand
• Guarantees the implementation of all HR processes (salary review, PMP, Kpi's, talent management, etc.) in cooperation with local & HQ HR
• Develops and implements feedback culture

• Bachelor's degree in business related field
• 6+ years' experience in a management