Product Support Expert - Berlin, Deutschland - Meltwater Group

Beschreibung

Description
We are currently seeking a full-time Product Support Expert to join our Berlin office.

We are searching for an individual who can effectively prioritize tasks in a fast-paced environment and comprehend our clients' requirements on a daily basis.

At Meltwater, our Support Legends are a dedicated team of individuals who take pride in going above and beyond to deliver exceptional service.

As the primary point of contact for our clients, you will collaborate closely with our Client Experience and Product Management teams.

We are interested in individuals who wish to enhance their skills in an international and dynamic workplace. A positive and solution-oriented mindset is essential for this role.


Prerequisite - _Applications will not be considered should you not have all of the below prerequisites._*

• University degree (any discipline)
• Must be able to write and speak fluently in English and French
• Resume uploaded in English ish

Responsibilities

• Work within an international team to support our Global Portfolio of Customers across a diverse range of industries.
• Proactively engage with our Internal & External customers to ensure the best possible client experience is achieved.
• Work with various teams to troubleshoot & determine the root cause of problems and deliver effective solutions.
• Work on continuously improving the Product Support processes including workflows, tools and efficiencies.
• Drive and implement new initiatives to take our support to the next level such as (but not limited to):
• Designing creative solutions to customer issues
• Engaging with stakeholders across multiple departments to enhance the client lifecycle
• Documenting standards, processes and procedures relating to best practices, issues and resolutions.
• Providing continuous feedback or suggestions to our Product Owners
• Opportunity to interact and collaborate with Meltwater Legends at all levels throughout the organization.

Required Skills/Qualifications

• University degree (any discipline)
• French Native speaker and writer
• Solutionoriented and selfmotivated personality
• Ability to think logically and provide solutionbased suggestions
• Ability to prioritize requests in order to optimize efficiency and team synergy
• Strong technical aptitude you are able to quickly learn and implement new technologies
• The ability to assess and understand a situation and create a sense of urgency
• An eye for detail, proactive and enjoy being involved in multiple tasks at the same time
• Outstanding written and verbal communication skills in English and French
• Experience with ticketing systems like JIRA, Intercom or similar live chat platforms is advantageous, but not required

What you can expect from us

• Work in a friendly, international and welcoming environment.
• Collaboration with international teams to solve challenging tasks and complex usecases
• A lot of opportunity for personal growth and development with continuous feedback and guidance from management
• Competitive salary and benefits
• Quarterly company events & team building activities

Location:
Berlin


Application Deadline: 31 July 2023


Interviews:
July - August 2023


Start Date:
August 2023